Edtech.com's Summary

Uplimit is hiring a Learning Operations Manager to support enterprise customers in maximizing the use of their AI-powered learning platform. The role involves managing high visibility learning program portfolios, ensuring operational excellence, and providing customer enablement and platform support to drive program success and scalability.

Highlights

Manage operational excellence for enterprise learning program portfolios, including timelines, schedules, and logistics.
Build playbooks, checklists, and templates to streamline program delivery and increase consistency.
Partner with Customer Success Managers to enable customer teams to independently manage program logistics.
Deliver enablement sessions and monitor program health to identify and resolve issues early.
Serve as a primary resource for platform questions, troubleshoot customer issues, and escalate product bugs as needed.
Collaborate with Product and Customer Success teams to improve platform scalability and usability.
Requirements include strong organizational skills, enterprise client-facing experience, problem-solving ability, adaptability, and interest in AI-enabled learning.
Experience with consulting, enablement, program delivery, or product support for complex customers is essential.
Base salary range is $105,000 to $115,000, with comprehensive benefits and potential equity eligibility.

Learning Operations Manager Full Description

Learning Operations Manager at Uplimit

Hybrid (San Mateo, CA) | Remote (Colorado, USA; New York, USA)

Full-time

uplimit.com

View all open roles

As an Learning Operations Manager at Uplimit, you will empower our enterprise customers to get the most out of our AI-powered learning platform, used by hundreds of thousands of learners. You’ll embed deeply with customers during onboarding and ongoing delivery, providing high-touch support to ensure their program success.

This role is perfect for someone who loves turning complexity into clear operating rhythms. You thrive on structure, precision, and follow-through; you spot risks early, build repeatable processes, and keep multi-stakeholder programs reliably on track.

Key Responsibilities

Own operational excellence for high visibility learning program portfolios

Serve as a dedicated operational partner to enterprise customers, aligned to their program owners and internal stakeholders.
Help run the “operating system” for blended programs at scale: timelines, cohort schedules, content readiness, facilitator logistics, communications, and learner support.
Build and maintain playbooks, checklists, and templates that reduce effort and increase delivery consistency.
Anticipate operational risks and resolve issues quickly to keep programs on track through launch and delivery.

Enable customer teams to manage logistics independently

Partner with Customer Success Managers during onboarding and major launches to ensure customer teams are execution-ready.
Deliver enablement sessions focused on how to operationalize programs on Uplimit.
Monitor program health signals (qualitative and quantitative) to identify friction early and fix root causes.

Platform support + customer advocacy

Serve as the go-to resource for platform questions and delivery-time issues, especially during active cohorts or high-volume launches.
Troubleshoot and resolve customer questions, escalating and filing product bugs/tickets when needed.
Identify recurring operational friction and partner with Product + CS to improve scale-readiness, reliability, and usability for enterprise blended-learning models.
Help customers adopt new platform capabilities when they improve logistics, scale, or learner experience.

You will thrive in this role if you have

Exceptional organization and operational program management strength. You’re great at building systems, managing dependencies, and keeping large, multi-part programs running smoothly.
Enterprise client-facing experience. You’ve supported complex customers in consulting, enablement, program delivery, or product support environments.
Strong problem-solving skills. You can quickly understand a messy reality and turn it into a clear plan and next steps.
Adaptability. You thrive in a startup environment where priorities shift and you balance enablement, support, and operational troubleshooting in the same day.
Interest in AI-enabled learning. You’re excited about AI’s potential in learning — especially when it supports scale, consistency, and measurable outcomes.

At Uplimit, we believe in fair and competitive compensation. The base salary for this role is targeted between $105,000 and $115,000, depending on factors like your experience, skills, and location. In addition to base pay, all employees receive a comprehensive benefits package, and this role may also be eligible for equity. Our compensation ranges are reviewed regularly and may be adjusted over time.

Original Job Description

Learning Operations Manager at Uplimit

Hybrid (San Mateo, CA) | Remote (Colorado, USA; New York, USA)

Full-time

uplimit.com

View all open roles

Key Responsibilities

Own operational excellence for high visibility learning program portfolios

Serve as a dedicated operational partner to enterprise customers, aligned to their program owners and internal stakeholders.
Help run the “operating system” for blended programs at scale: timelines, cohort schedules, content readiness, facilitator logistics, communications, and learner support.
Build and maintain playbooks, checklists, and templates that reduce effort and increase delivery consistency.
Anticipate operational risks and resolve issues quickly to keep programs on track through launch and delivery.

Enable customer teams to manage logistics independently

Partner with Customer Success Managers during onboarding and major launches to ensure customer teams are execution-ready.
Deliver enablement sessions focused on how to operationalize programs on Uplimit.
Monitor program health signals (qualitative and quantitative) to identify friction early and fix root causes.

Platform support + customer advocacy

Serve as the go-to resource for platform questions and delivery-time issues, especially during active cohorts or high-volume launches.
Troubleshoot and resolve customer questions, escalating and filing product bugs/tickets when needed.
Identify recurring operational friction and partner with Product + CS to improve scale-readiness, reliability, and usability for enterprise blended-learning models.
Help customers adopt new platform capabilities when they improve logistics, scale, or learner experience.

You will thrive in this role if you have

Exceptional organization and operational program management strength. You’re great at building systems, managing dependencies, and keeping large, multi-part programs running smoothly.
Enterprise client-facing experience. You’ve supported complex customers in consulting, enablement, program delivery, or product support environments.
Strong problem-solving skills. You can quickly understand a messy reality and turn it into a clear plan and next steps.
Adaptability. You thrive in a startup environment where priorities shift and you balance enablement, support, and operational troubleshooting in the same day.
Interest in AI-enabled learning. You’re excited about AI’s potential in learning — especially when it supports scale, consistency, and measurable outcomes.

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Learning Operations Manager

Edtech.com's Summary

Learning Operations Manager Full Description

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