New York University
Manager, Instructional Media & Web Services
🇺🇸
Hybrid - New York, NY
🕑
Full-Time
💰
$105K - $125K
💻
Other
🗓️
June 15th, 2026
ITIL
Edtech.com's Summary
New York University is hiring a Manager, Instructional Media & Web Services. The role involves overseeing the delivery, implementation, and support of instructional media and web publishing tools, ensuring their integration into teaching, learning, and research workflows. The manager acts as the liaison between NYU IT and third-party vendors to maintain reliable and accessible academic media services.
Highlights
- Manage daily delivery and support of instructional media and web publishing tools.
- Ensure reliable and accessible academic video and media services integrated into university workflows.
- Serve as primary liaison between NYU IT and third-party vendors.
- Requires 5+ years managing educational technology and media services within budget and schedule.
- Experience with vendor relations, workflow management, and simultaneous project handling expected.
- Knowledge and application of ITIL-based processes for change, incident, and problem management.
- Bachelor's degree in education or media production related fields required.
- Annual base salary range from $105,000 to $125,000 excluding bonuses or incentives.
- Position is within NYU IT's Faculty Engagement and Digital Innovation department.
Manager, Instructional Media & Web Services Full Description
Position Summary: The Manager, Instructional Media & Web Services oversees the daily delivery, implementation, and support of the University’s instructional media and web publishing tools which are provided and maintained by third party vendors. This role ensures that video and media services and academic web platforms are reliable, accessible, and effectively integrated into University teaching, learning, and research workflows. The manager bridges the gap between technical infrastructure and frontline academic support and serves as the primary liaison between NYU IT and the third party vendors.
Qualifications:
Required Education:
Bachelor's Degree in relevant fields around education and/or media production and at least 5 years of related professional work experience.
Required Experience:
5+ years experience in managing, designing, developing and delivering various kinds of effective educational technology and media services within budget and on schedule. Experience working with vendors to deliver a technology service within NYU IT infrastructure. Experience creating and managing workflow processes for educational technology and media projects. Experience working on a variety of projects simultaneously. Proven experience in implementing and managing ITIL-based processes and frameworks. Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design.
Required Skills, Knowledge and Abilities:
Demonstrated effectiveness in managing, designing, developing, and delivering educational media and technology services.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $105,000.00 to USD $125,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
Qualifications:
Required Education:
Bachelor's Degree in relevant fields around education and/or media production and at least 5 years of related professional work experience.
Required Experience:
5+ years experience in managing, designing, developing and delivering various kinds of effective educational technology and media services within budget and on schedule. Experience working with vendors to deliver a technology service within NYU IT infrastructure. Experience creating and managing workflow processes for educational technology and media projects. Experience working on a variety of projects simultaneously. Proven experience in implementing and managing ITIL-based processes and frameworks. Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design.
Required Skills, Knowledge and Abilities:
Demonstrated effectiveness in managing, designing, developing, and delivering educational media and technology services.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $105,000.00 to USD $125,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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