Manager of IT Support / Information Technologist II/S

Edtech.com's Summary

Michigan State University is hiring a Manager of IT Support to lead a dispersed team supporting faculty, staff, and students in the College of Natural Science. The role involves managing projects and team members while providing hands-on IT support across various hardware, software, and network technologies to enhance teaching, learning, research, and operations.

Highlights

Lead and manage a team of 6 to 8 IT support professionals across campus.
Oversee IT projects of moderate complexity and handle IT purchases following university policies.
Provide support for desktops and laptops running Windows, Mac OS, and Linux, as well as printers, tablets, and AV equipment.
Perform network troubleshooting, server updates, file permission changes, and Active Directory group maintenance.
Manage software licenses, IT inventory, and assist with virtual meetings using Zoom and Microsoft Teams.
Require 3-5 years of progressively responsible IT management experience and knowledge of Windows and Mac OS operating systems.
Preferred qualifications include strong communication skills, customer focus, experience with automation tools like PowerShell, experience with Linux command line, and a bachelor’s degree in computer technology or information systems.
Physical ability to lift and carry up to 25 lbs., including moving computers and peripherals.
Work hours are standard 8 AM to 5 PM, full-time position under union employment.

Manager of IT Support / Information Technologist II/S Full Description

Working/Functional Title

Manager of IT Support

Position Summary

The Manager of IT Support will lead a dynamic team of professionals that provide excellent IT service and support to the College of Natural Science (NatSci). This position will be a mix of managing projects, fellow team members, and providing hands-on IT support. The distributed team works with a wide selection of technologies that support teaching and learning, research, and operations across many departments and programs. This position will work daily and closely with other IT professionals and with the NatSci faculty, staff, and students. Ideal candidates will have the ability to lead, motivate, and train team members with technical and interpersonal skills. Other key abilities for success include excellent time and project management skills; proficient and professional communication skills, willing to learn from, and collaborate with other IT professionals to accomplish tasks and projects.

What you'll be doing with us:

Identify, initiate, oversee, and complete projects of moderate complexity
Train, manage and over see 6 to 8 IT support professionals located across campus
Over see IT purchases and ensure all University procurement policies are followed
Identify gaps in internal policy and procedures and work with the wider team to craft and implement new ones
IT support for desktops and laptops running Windows, Mac OS, and Linux
IT support for printers, multi-function devices, and tablets
Setup of new tech devices and decommission of old devices
IT support of various software and web applications
Manage and track College and Department software licenses, including user maintenance and installation
Maintain IT inventory, including hardware and software
Perform basic server updates, file permission setting changes, and AD group maintenance
Perform basic Ethernet and WiFi network troubleshooting and manage basic network settings on various devices
Support and maintain conference and classroom projectors and miscellaneous AV equipment
Assist users with virtual meetings on Zoom and Microsoft Teams

Michigan State University (MSU) is ranked #30 among public universities and #63 overall i n U.S. News & World Reportâs Americaâs Best Colleges 20 25. Located in East Lansing, three miles east of the stateâs capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program an d educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSUâs mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; three to five years of related and progressively more responsible or expansive work experience in leading or managing a team; coaching others with technical and interpersonal skills; initiating, overseeing, and completing projects of moderate complexity; experience with operating systems Microsoft Windows and Mac OS; ability to lift and carry up to 25 lbs.; or an equivalent combination of education and experience.

Desired Qualifications

Excellent communication skills
Ability to articulate technical concepts to non-technical users in a clear and friendly manner
Possess a strong customer focus;
Prioritize customer satisfaction by going above and beyond to resolve issues promptly, follow up on user inquiries, and gather feedback to continuously improve the IT support experience.
Team player
Prefers to collaborate with others and work together on solutions
A bachelor âs degree in computer technology or information systems, with coursework in an information-technology specialization
Three-plus years managing a team of IT support professionals
One to three years of experience with automation and scripting tools such as Windows PowerShell, Microsoft Power Automate, and Git
One to three years of experience with Linux, including command line

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Provide three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu/

Summary of Physical Demands

Lifting Move computers, printers, monitor, etc. Carrying Move computers, printers, monitors, etc. Pulling Relocate computers, printers, monitors, etc.

Bidding eligibility ends February 3, 2026 at 11:55 P.M.

Original Job Description