Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services. The role involves managing scholarship eligibility processes, including establishing and monitoring terms, ensuring accurate renewal determinations, and communicating eligibility status. The manager also supports scholarship data management, reporting, and overall office operations to maintain effective and compliant scholarship administration.

Highlights

Manage scholarship eligibility processes, including cohort identification, eligibility monitoring, and communications.

Oversee posting of scholarship statuses and disbursements on student records.

Determine scholarship and financial aid eligibility and amounts following federal and university guidelines.

Monitor and adjust over-awards to maintain policy compliance.

Prepare reports to monitor service benchmarks and payment accuracy.

Maintain compliance with regulatory, policy, and data privacy standards related to student scholarship records.

Provide leadership in planning, directing employees, and managing office operations and committees.

Required qualifications include a Bachelor's degree or equivalent, 4-6 years of progressive management experience, and demonstrated leadership skills; Master's preferred.

Compensation range: $56,000 - $64,123 annually.

Department: Financial Aid within the Academic Affairs VP area, serving students and managing scholarship programs.

Manager, Student Services Full Description

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Announcement

Details

Open Date	09/25/2025
Requisition Number	PRN43186B
Job Title	Manager, Student Services
Working Title	Assistant Director for Scholarship Management
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday (8:00am – 5:00 pm) with some weekend and evening work as necessary
VP Area	Academic Affairs
Department	00294 - Financial Aid
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$56,000 - $64,123
Close Date	12/25/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	Manages processes for determining continued scholarship eligibility, including establishing and monitoring scholarship terms and conditions. Oversees and executes processes for determining renewal of scholarship eligibility and ensures effective communications and notifications of eligibility status. Supports overall effective scholarship management including providing assistance and support for coordination of initial scholarship eligibility determinations. Monitors and manages scholarship data and prepares related reports. Serves as a key member of office managing integrated operations and ensuring information and processes operate efficiently, effectively, and accurately.
Responsibilities	MANAGING SCHOLARSHIP ELIGIBILITY Establishes and executes mechanisms that identify scholarship cohorts and that monitor continued student eligibility for scholarships, including timely and accurate communications and notifications of eligibility status Supports timely and accurate posting of scholarship statuses on student records along with timely and accurate posting of scholarships for disbursement Effectively determines and conveys student and program eligibility requirements, particularly in addressing student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses Uses appropriate discretion, within regulatory and policy constraints, to carry out and advise on initial and continued eligibility, resolution of conflicting information, appeals of student eligibility and/or consideration of special circumstances Applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably Monitors and adjusts, as appropriate, necessary elements to resolve any over-awards to ensure compliance with institutional policies, and, if applicable, federal and other policies Supports effective scholarship programming and other outreach activities as necessary As needed, assists with processing and monitoring of departmental and external scholarships. SERVICE, PROCESSING, AND COMMUNICATIONS Effectively monitors and advances processing and service workloads including delivery of services and processing; adjusts accordingly to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office senior management team Provides timely, accurate, and complete information to students, parents, and colleagues Determines eligibility for scholarships (and financial aid) and determines types and amounts to be awarded in accordance with established federal and university standards and guidelines. Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality Follows appropriate records management procedures and complies with recordkeeping and archival requirements Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring REGULATORY AND POLICY ADHERENCE Maintains access to and a working knowledge of relevant internal and external systems Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures Maintains privacy and confidentiality of student and family data and information Maintains security of student records and related information Actively participates in and contributes to overall office effectiveness TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, and associated systems and emerging technologies Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest Routinely and thoroughly reviews output and reports for accuracy and compliance Follows established timelines/calendars for projects/tasks As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately Advises senior management of anomalies, trends, or patterns affecting student and program eligibility Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures Performs other duties as assigned by supervisor and/or Executive Director Collaborates with other employees on office committees regarding policy, procedures, and training opportunities This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Prefer previous work experience in a higher education setting.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	09/25/2025
Requisition Number	PRN43186B
Job Title	Manager, Student Services
Working Title	Assistant Director for Scholarship Management
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday (8:00am – 5:00 pm) with some weekend and evening work as necessary
VP Area	Academic Affairs
Department	00294 - Financial Aid
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$56,000 - $64,123
Close Date	12/25/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	Manages processes for determining continued scholarship eligibility, including establishing and monitoring scholarship terms and conditions. Oversees and executes processes for determining renewal of scholarship eligibility and ensures effective communications and notifications of eligibility status. Supports overall effective scholarship management including providing assistance and support for coordination of initial scholarship eligibility determinations. Monitors and manages scholarship data and prepares related reports. Serves as a key member of office managing integrated operations and ensuring information and processes operate efficiently, effectively, and accurately.
Responsibilities	MANAGING SCHOLARSHIP ELIGIBILITY Establishes and executes mechanisms that identify scholarship cohorts and that monitor continued student eligibility for scholarships, including timely and accurate communications and notifications of eligibility status Supports timely and accurate posting of scholarship statuses on student records along with timely and accurate posting of scholarships for disbursement Effectively determines and conveys student and program eligibility requirements, particularly in addressing student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses Uses appropriate discretion, within regulatory and policy constraints, to carry out and advise on initial and continued eligibility, resolution of conflicting information, appeals of student eligibility and/or consideration of special circumstances Applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably Monitors and adjusts, as appropriate, necessary elements to resolve any over-awards to ensure compliance with institutional policies, and, if applicable, federal and other policies Supports effective scholarship programming and other outreach activities as necessary As needed, assists with processing and monitoring of departmental and external scholarships. SERVICE, PROCESSING, AND COMMUNICATIONS Effectively monitors and advances processing and service workloads including delivery of services and processing; adjusts accordingly to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office senior management team Provides timely, accurate, and complete information to students, parents, and colleagues Determines eligibility for scholarships (and financial aid) and determines types and amounts to be awarded in accordance with established federal and university standards and guidelines. Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality Follows appropriate records management procedures and complies with recordkeeping and archival requirements Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring REGULATORY AND POLICY ADHERENCE Maintains access to and a working knowledge of relevant internal and external systems Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures Maintains privacy and confidentiality of student and family data and information Maintains security of student records and related information Actively participates in and contributes to overall office effectiveness TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, and associated systems and emerging technologies Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest Routinely and thoroughly reviews output and reports for accuracy and compliance Follows established timelines/calendars for projects/tasks As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately Advises senior management of anomalies, trends, or patterns affecting student and program eligibility Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures Performs other duties as assigned by supervisor and/or Executive Director Collaborates with other employees on office committees regarding policy, procedures, and training opportunities This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Prefer previous work experience in a higher education setting.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Manager, Student Services

Manager, Student Services

Academic Advisor

Student Affairs and Career Development Manager

Manager, Student Involvement-Student Organizations