Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services (Case Manager for Student Accountability) to oversee the student accountability process and manage unpaid parking citation procedures in collaboration with Commuter Services. The role involves investigating violations of student policies, providing student support through coaching and referrals, and coordinating outreach and educational initiatives related to student conduct.

Highlights

Administer student accountability processes ensuring fair and consistent application of university policies and fostering student development.

Manage unpaid parking citation procedures in coordination with Commuter Services.

Investigate and adjudicate violations of Policy 6-400: Student Rights and Responsibilities, including applying appropriate sanctions.

Use Advocate software for managing accountability cases and document actions accurately.

Provide comprehensive case management for complex and high-risk student support situations, including assessment and intervention.

Collaborate with campus partners such as Counseling Center, Campus Police, and Student Wellness for coordinated student support.

Facilitate trainings and outreach efforts on student behavior, reporting, and intervention strategies.

Bachelor's degree in a related field required; master’s degree preferred; 4-6 years of related management experience essential.

Strong communication, conflict resolution skills, and ability to work autonomously in a diverse university environment.

Compensation includes a pay rate of $61,000 and an excellent benefits package with retirement matching, paid leave, tuition benefits, and health insurance options.

Manager, Student Services Full Description

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Announcement

Details

Open Date	09/23/2025
Requisition Number	PRN43185B
Job Title	Manager, Student Services
Working Title	Case Mgr for Studt Acct CSS
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary
VP Area	President
Department	00300 - Dean of Students
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$61,000
Close Date	10/10/2025
Priority Review Date (Note - Posting may close at any time)	10/10/2025
Job Summary	The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching, and service. Within the Division of Student Affairs, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students’ abilities to learn and make healthy choices. We promote inclusiveness, strive to support the success and growth of all students, and enrich the holistic student experience. We prepare students to reflect on their behavior, think critically, practice skills, and clarify values-all of which they can use throughout their lifetime. The area of Student Accountability (Conduct) educates the University of Utah community about the standards necessary to maintain and protect an environment conducive to learning. Our core purpose is to develop students’ academic and social responsibility. We value integrity, responsibility, community, civility, accountability, and fairness. The University of Utah seeks a highly motivated, student-centered, and dedicated professional to serve as the Case Manager for Student Accountability. Reporting to the Associate Director for Student Accountability, the Case Manager for Student Accountability facilitates all aspects of the student accountability process. This position will work closely with Commuter Services to manage the unpaid parking citation process and procedures. Additionally, this position may be asked to support the Student Support Team, as needed, to support the well-being and safety of individuals within the campus community by taking reports, gathering information, and providing coaching, support, and referrals to appropriate on and off-campus resources. An excellent benefits package is included (see https://www.hr.utah.edu/benefits/ for a full description of the benefits package): 14.2% retirement matching Paid parental leave (in addition to FMLA) 13 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow for access to care through the University of Utah health system Tuition benefits Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available. About Student Affairs Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Responsibilities	Student Accountability (Conduct): Administer unpaid parking citation procedures in coordination with Commuter Services. Administer the student accountability process on campus in a manner that ensures student development and the consistent and fair application of University policies. This includes supporting all students involved in the Student Accountability process through respectful interactions, providing accurate and clear information, actively listening during all meetings so the student’s perspective is heard, and showing concern for the student’s well-being. Investigate and adjudicate potential violations of Policy 6-400: Student Rights and Responsibilities by individuals and student groups incorporating developmentally appropriate sanctions as needed. Provide outreach and education to the campus community about Policy 6-400: Student Rights and Responsibilities, including all related processes. Assist with coordinating changes and updates to Policy 6-400: Student Rights and Responsibilities as needed. Research current issues and best practices related to discipline on college campuses. Use an electronic database system, Advocate, to manage and maintain information related to accountability cases. Establish and maintain effective working relationships with campus departments including but not limited to the Counseling Center, Center for Student Wellness, Commuter Services, Department of Public Safety, Office of Equal Opportunity and Affirmative Action, and Housing and Residential Education. Other duties as assigned such as special projects. Case Management: Provide a continuum of case management for Student Support cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations. Respond to communications from concerned campus and community members regarding new and existing reports. Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites. Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation. Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions Document actions taken for current cases. Track trends or changes in student behavior and assess for ongoing interventions. Assist students with social service needs including referral to campus and community resources. Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress. Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders. Outreach/Education: Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention. Facilitate trainings and presentations on topics that include, but are not limited to identifying concerning behaviors, reporting, and appropriate intervention with distressed students. Presentations are often co-presented with a campus partner (e.g., Counseling Center, Campus Police, Center for Campus Wellness, etc.). Record Keeping and Documentation: Create, update, and maintain accurate and timely case notes. Utilize Symplicity’s Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs. Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders. Ensure that information management procedures comply with federal and state requirements and University policies (FERPA, Clery, etc.). This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Department-specific qualifications: Bachelor’s degree is required, with a preference for a master’s degree or professional experience equating to a graduate degree in one of the following areas: student development, higher education administration, public administration, social sciences, human resources, or related discipline. Four to six years of related work experience Strong written and oral communication skills Conflict resolution skills. Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners. Ability to prioritize and work autonomously in a high-traffic environment Ability to speak in front of audiences of varying compositions and sizes Experience working with sensitive and confidential information. Strong awareness, sensitivity, and commitment to work with individuals representing a range of race, color, religion, national origin, sex, age, the status of a disabled individual, sexual orientation, gender identity/expression, or veteran status. Strong desire to contribute to student success and achievement of educational goals
Preferences	Working knowledge of student conduct administration and best practices Knowledge of applicable laws and regulations regarding student and employee policies and privacy of records (Title IX, Clery Act, FERPA, etc.) Experience working with campus and community resources Experience with development and coordination of educational programming Working knowledge of behavioral intervention and risk assessment programs and best practices. Experience working with campus resources (counseling centers, victim advocacy, academic advising, financial aid, campus police, registrar, etc.). One or more years of experience in case management.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	09/23/2025
Requisition Number	PRN43185B
Job Title	Manager, Student Services
Working Title	Case Mgr for Studt Acct CSS
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary
VP Area	President
Department	00300 - Dean of Students
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$61,000
Close Date	10/10/2025
Priority Review Date (Note - Posting may close at any time)	10/10/2025
Job Summary	The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching, and service. Within the Division of Student Affairs, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students’ abilities to learn and make healthy choices. We promote inclusiveness, strive to support the success and growth of all students, and enrich the holistic student experience. We prepare students to reflect on their behavior, think critically, practice skills, and clarify values-all of which they can use throughout their lifetime. The area of Student Accountability (Conduct) educates the University of Utah community about the standards necessary to maintain and protect an environment conducive to learning. Our core purpose is to develop students’ academic and social responsibility. We value integrity, responsibility, community, civility, accountability, and fairness. The University of Utah seeks a highly motivated, student-centered, and dedicated professional to serve as the Case Manager for Student Accountability. Reporting to the Associate Director for Student Accountability, the Case Manager for Student Accountability facilitates all aspects of the student accountability process. This position will work closely with Commuter Services to manage the unpaid parking citation process and procedures. Additionally, this position may be asked to support the Student Support Team, as needed, to support the well-being and safety of individuals within the campus community by taking reports, gathering information, and providing coaching, support, and referrals to appropriate on and off-campus resources. An excellent benefits package is included (see https://www.hr.utah.edu/benefits/ for a full description of the benefits package): 14.2% retirement matching Paid parental leave (in addition to FMLA) 13 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow for access to care through the University of Utah health system Tuition benefits Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available. About Student Affairs Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Responsibilities	Student Accountability (Conduct): Administer unpaid parking citation procedures in coordination with Commuter Services. Administer the student accountability process on campus in a manner that ensures student development and the consistent and fair application of University policies. This includes supporting all students involved in the Student Accountability process through respectful interactions, providing accurate and clear information, actively listening during all meetings so the student’s perspective is heard, and showing concern for the student’s well-being. Investigate and adjudicate potential violations of Policy 6-400: Student Rights and Responsibilities by individuals and student groups incorporating developmentally appropriate sanctions as needed. Provide outreach and education to the campus community about Policy 6-400: Student Rights and Responsibilities, including all related processes. Assist with coordinating changes and updates to Policy 6-400: Student Rights and Responsibilities as needed. Research current issues and best practices related to discipline on college campuses. Use an electronic database system, Advocate, to manage and maintain information related to accountability cases. Establish and maintain effective working relationships with campus departments including but not limited to the Counseling Center, Center for Student Wellness, Commuter Services, Department of Public Safety, Office of Equal Opportunity and Affirmative Action, and Housing and Residential Education. Other duties as assigned such as special projects. Case Management: Provide a continuum of case management for Student Support cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations. Respond to communications from concerned campus and community members regarding new and existing reports. Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites. Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation. Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions Document actions taken for current cases. Track trends or changes in student behavior and assess for ongoing interventions. Assist students with social service needs including referral to campus and community resources. Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress. Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders. Outreach/Education: Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention. Facilitate trainings and presentations on topics that include, but are not limited to identifying concerning behaviors, reporting, and appropriate intervention with distressed students. Presentations are often co-presented with a campus partner (e.g., Counseling Center, Campus Police, Center for Campus Wellness, etc.). Record Keeping and Documentation: Create, update, and maintain accurate and timely case notes. Utilize Symplicity’s Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs. Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders. Ensure that information management procedures comply with federal and state requirements and University policies (FERPA, Clery, etc.). This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Department-specific qualifications: Bachelor’s degree is required, with a preference for a master’s degree or professional experience equating to a graduate degree in one of the following areas: student development, higher education administration, public administration, social sciences, human resources, or related discipline. Four to six years of related work experience Strong written and oral communication skills Conflict resolution skills. Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners. Ability to prioritize and work autonomously in a high-traffic environment Ability to speak in front of audiences of varying compositions and sizes Experience working with sensitive and confidential information. Strong awareness, sensitivity, and commitment to work with individuals representing a range of race, color, religion, national origin, sex, age, the status of a disabled individual, sexual orientation, gender identity/expression, or veteran status. Strong desire to contribute to student success and achievement of educational goals
Preferences	Working knowledge of student conduct administration and best practices Knowledge of applicable laws and regulations regarding student and employee policies and privacy of records (Title IX, Clery Act, FERPA, etc.) Experience working with campus and community resources Experience with development and coordination of educational programming Working knowledge of behavioral intervention and risk assessment programs and best practices. Experience working with campus resources (counseling centers, victim advocacy, academic advising, financial aid, campus police, registrar, etc.). One or more years of experience in case management.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Manager, Student Services

Manager, Student Services

Academic Advisor

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