Military Affairs Contact Center Agent I

🇺🇸 Remote - US 🕑 Full-Time 💰 $17 - $20 per Hour 💻 Financial Aid 🗓️ September 16th, 2026

Edtech.com's Summary

Liberty University is hiring a Military Affairs Contact Center Agent I to serve as a primary point of contact for students with financial aid questions in the university's Student Financial Services office. This remote role processes inbound and outbound calls, chats, and emails covering federal, state, and military/veteran aid programs.

Highlights

Serves as the primary phone, chat, and email contact for students seeking financial aid status updates.
Performs proactive outbound calls to update students on their financial aid status.
Maintains accurate, up-to-date account records for each student they work with.
Applies working knowledge of PELL, FSEOG, FWS, FDLP, VTAG, Vocational Rehabilitation, and veterans/military aid programs.
Completes SharePoint documentation and follows up with students on special projects.
Attends scheduled training events to stay current on financial aid topics and Banner system processes.

Military Affairs Contact Center Agent I Full Description

Highlights

Serves as the primary phone, chat, and email contact for students seeking financial aid status updates.
Performs proactive outbound calls to update students on their financial aid status.
Maintains accurate, up-to-date account records for each student they work with.
Applies working knowledge of PELL, FSEOG, FWS, FDLP, VTAG, Vocational Rehabilitation, and veterans/military aid programs.
Completes SharePoint documentation and follows up with students on special projects.
Attends scheduled training events to stay current on financial aid topics and Banner system processes.