Edtech.com's Summary

Tarrant County College is hiring a Specialist I, Financial Aid for its South Campus Financial Aid Office. The role is the first point of contact for current and prospective students, greeting them and helping them apply for financial aid and understand how it is received. The specialist works under the general supervision of the department leader.

Highlights

Greet current and prospective students in the Financial Aid Office and direct their requests and questions to the right person.
Guide students through the financial aid application, including what happens once aid has been approved and distributed.
File financial aid records and reports, post information to student records, and handle front-office tasks such as sorting and distributing mail, copying documents, and answering the telephone.
Compute amounts and check totals on financial aid reconciliation reports.
Enter and retrieve financial aid information in the college's systems to serve students receiving aid.
A high school diploma or GED and one year of experience supporting and serving customers, with office customer service and college or university experience preferred.
Knowledge of higher education financial aid programs and skill with Microsoft Office and enterprise systems.
Part-time schedule of up to 19.5 hours per week, with availability required Monday through Thursday from 3:00pm to 7:00pm, at a starting pay of $18.22 per hour; the position is not remote eligible.

Specialist I, Financial Aid Full Description

Req ID: 495398

Department: DT Financial Aid

Campus Location: South Campus

Employee Classification: CLR - Clerical

Position Type: PT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $18.22

Work Hours: Must be able to work evening hours (Monday - Thursday 3:00pm - 7:00pm)

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time position, with a maximum of 19.5 hrs. per week

Job Summary

This role is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Office and assisting students with applying for and understanding how to receive financial aid.

Primary Duties and Responsibilities

Essential Performance Requirements*

Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriate party
Provides financial aid application guidance to students, including the process once financial aid has been approved and distributed
Files financial aid records and reports, posts information to records, sorts and distributes mail, copies documents, answers telephone and performs similar duties
Computes amounts and checks totals on various financial aid reconciliation reports
Inputs and retrieves financial aid information in connection with the responsibilities of serving financial aid students

Service Excellence

Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

High School diploma or General Equivalency Diploma (GED)
One (1) year's working experience in supporting and serving customers

Preferred Qualifications

At least one year's working experience providing customer service in an office environment
At least one year's working experience in a college or university setting related to the Essential Performance Requirements

Knowledge, Skills and Abilities

Knowledge of higher education and college financial aid programs
Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
Skilled using computer applications and enterprise systems, including the Microsoft Office suite
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at [email protected].

Consistent with its obligations under the law, Tarrant will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Let me find your next job.

Thanks - you're signed up.

Specialist I, Financial Aid

Edtech.com's Summary

Specialist I, Financial Aid Full Description

Veteran and Military Affairs Specialist

Assistant Director, Need Analysis, Central Processing, and Appeals

Financial Aid Advisor II

Financial Aid Advisor

Military Assistance Specialist I