Edtech.com's Summary

University of Delaware is hiring a Part-Time Academic Support Coordinator to join the College of Agriculture & Natural Resources’ Undergraduate Student Services Office. The role serves as the front-facing point of contact for a busy academic office supporting over 1,000 undergraduates across 14 majors, blending recruitment event coordination, records administration, and budget support. It’s a part-time, non-benefitted position offering 20 to 29.5 hours per week on an in-person schedule.

Highlights

Answers phones and greets walk-ins as the first point of contact for the Undergraduate Student Services Office
Interprets and communicates UD academic policies covering UDSIS, grading, registration, transfer credits, scholarships, and readmission
Coordinates prospective student tours and recruitment visits alongside the Associate Director of Recruitment, including faculty and farm tours with student Ag Ambassadors
Retrieves and reports recruitment data from UD’s Slate admissions system
Tracks Ag Ambassador tour training, participation credits, and incentive distribution
Coordinates special events such as CANR Convocation, New Student Orientation, and Admitted Student Days
Supports the office budget through ProCard administration in Concur and processes journal vouchers, work orders, and vendor payments
Manages student records retention, archiving, and documentation
Organizes mass emails, direct mailings, and mail merges to students
Requires a high school diploma or GED (Associate’s preferred) and three years of relevant experience

Part-Time Academic Support Coordinator Full Description

Position Title: Part-Time Academic Support Coordinator

College/Department: College of Agriculture & Natural Resources (CANR), Office of Undergraduate Student Services

Location: Newark, DE

Classification: This is a part-time, non-benefitted position offering 20 to 29.5 hours/week. Position and hours available based on current ongoing office needs.

Pay Range: $21 - $24 per hour, commensurate with experience

Hours: The position follows the department’s standard operating schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday. We are seeking an individual available to work in person four days per week, approximately 6–7 hours each day.

About the Position:

The College of Agriculture and Natural Resources (CANR) at the University of Delaware seeks a detail-oriented, customer-focused Academic Support Coordinator to join the Undergraduate Student Services Office on a part-time basis. This position plays a vital role in supporting CANR’s mission to feed the world and protect the planet by ensuring exceptional service to current and prospective students, faculty, and staff. Reporting to the Senior Assistant Dean, the Academic Support Coordinator provides comprehensive administrative, fiscal, and event coordination support for a dynamic office that serves over 1000 undergraduates across 14 majors. The primary responsibilities of this role involve working closely with the Associate Director of Recruitment to manage and organize highly curated prospective student tours and visits, acting as the front-facing person of the office to handle walk-ins and phone calls, and managing various daily office operations such as financial transactions.

Major Responsibilities:

Serves as the first point of contact, both in person and on the phone, for CANR’s Undergraduate Student Services Office, handling all daily incoming calls and walk-in inquiries from faculty, staff, students, parents, and the public
Performs routine and non-routine administrative and records processing duties ensuring confidentiality with all matters
Interprets and communicates UD academic policies and procedures to faculty, current students, and staff regarding UDSIS, grading and registration questions, student policies and procedures, student crisis issues, referrals, scholarships, transfer credits, admission, and readmission
Arranges extensive recruitment visits for prospective students and their families, including scheduling of faculty as well as facility and farm tours with student Ag Ambassadors
Welcomes and engages with prospective families during campus visits and assists with responding to inquiries from prospective students
Retrieves and reports data from UD’s Slate admissions system to assist CANR staff during the recruitment cycle
Provides administrative support related to the Ag Ambassador Program, tracking tour training, participation credits earned, and incentive distribution
Assists with coordination of special events including CANR Convocation, CANR New Student Orientation, Blue and Golden Saturdays, and Admitted Student Days
Places merchandise orders with UD’s approved vendors for Ag Ambassador apparel and other recruitment swag
Provides administrative support with the Undergraduate Student Services budget, including ProCard administration in Concur and processing financial forms such as journal vouchers, work orders, and vendor payments
Responds to select emails sent to the office’s general inbox and connects students with appropriate staff and campus resources
Assists with special projects, data collection, reports, correspondence, mass emails, and direct mailings including mail merges
Manages archiving and student records retention, files, and documentation, and orders supplies and equipment for the office
Maintains office informational displays and showcases, and works within office budget to monitor and limit expenses

Qualifications:

High school diploma or GED required; Associate’s degree preferred, plus three years of experience or an equivalent combination of education and experience
Great initiative, highly motivated, organized, and detail oriented
Ability to handle multiple tasks with little supervision in a very high-paced environment
Ability to organize and complete tasks efficiently and in a timely manner, prior to deadlines
Proficient computing skills in Microsoft Outlook, Word, Excel, and Google Docs, Sheets, and Forms
Friendly demeanor with strong written and oral communication skills
Ability to work with highly confidential academic and personal student issues and documents
Knowledge of university structure, departments, academic policies, and procedures preferred
Experience with Peoplesoft/UDSIS, Slate, and student success software systems preferred
Familiarity with Concur for budget reconciliations and Cognos for student reporting and class scheduling preferred
Experience assisting with event planning, including large-scale events

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Part-Time Academic Support Coordinator

Edtech.com's Summary

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