Washtenaw Community College
Part Time Student Success Coach
🇺🇸 Ann Arbor, MI
🕑 Part-Time
💰 $23 per Hour
💻 Customer Success
🗓️ May 22nd, 2025
Edtech.com's Summary
- Manage an active student caseload with proactive outreach via TargetX CRM.
- Track student success indicators and develop interventions.
- Build supportive relationships and assist students with academic and life skills.
- Participate in designing positive intervention strategies and programs.
- Collaborate with faculty and staff as part of a Success Team.
- Liaison with external agencies for student support.
- Bachelor's degree and 2+ years of advising or mentoring experience required.
- Compensation set at $23.46 per hour.
- Proficiency with computer software and database systems/tracking necessary.
Part Time Student Success Coach Full Description
Position Title: | Part Time Student Success Coach
Position is: | Part Time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student Services
Position Description: |
Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff WCC tuition waiver of 3 credit hours per semester Retirement options and flexible schedules available Great Discounts at WCC’s Health & Fitness Center, Barnes & Noble Bookstore and more! Check out our Part Time Benefits here
The Part time Student Success Coach provides year-round academic support services to Washtenaw Community College students to assist with academic success, retention and completion. This position promotes a positive learning experience for all students with a focus on growth mindset, intrusive coaching, and holistic student development.
Essential Job Duties and Responsibilities:
• Manage an active student caseload which includes:
o Proactive outreach to students through email, text message, and phone calls using TargetX CRM.
o Monitor and track student success indicators such as early alerts, course attendance, and course withdrawals and identify appropriate interventions and follow-up.
o Develop supportive relationships through one on one coaching sessions.
o Assist students develop academic and life skills such as time management, goal setting, prioritization, and organization.
o Serve as a primary point of contact for students with navigating campus and community resources and provide referrals appropriately.
• Participate in the design and implementation of positive intervention strategies and programs to maximize student success such as new student orientation programs, academic success workshops and other campus/community events.
• Serve as a key member of a Success Team for assigned student caseload, and collaborate with designated counselors, advisors, faculty and staff to provide appropriate referrals and develop enhanced academic programs.
• Act as a liaison with outside agencies within a case management model including referrals to help students in crisis with basic needs.
• Other related duties as assigned.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
• Bachelor’s degree.
• Equivalent of at least two (2) years of demonstrated successful advising or mentoring experience at the post-secondary level.
• Ability to work with a diverse student population including first generation students.
• Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.
• Excellent interpersonal and writing skills to communicate effectively with various college and community publics.
• Goal-oriented and highly organized with ability to independently manage multiple projects, motivated to engage in problem solving and persist despite setbacks.
• Must be able to effectively manage high stress student issues and concerns.
• Ability to properly handle confidential information, exercise discretion and good judgment.
• Experience with computer software, database systems/tracking and preparing reports.
Preferred Qualifications: | Additional Preferred Qualifications:
• Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program.
• Experience working in a Community College setting.
• Experience with case management, and/or intrusive advising/coaching approaches.
• Experience designing and facilitating educational programs or workshops.
Posting Date: | 05/21/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $23.46
Salary Comments: | Publicly available compensation information can be found: Here
- * Do you meet the minimum qualifications for this position?
- Yes
- No
- Resume
- Cover Letter
- Unofficial Transcripts 1
- Other Documents
- Unofficial Transcripts 2
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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