Partner Success Specialist--East Region (Remote)

🇺🇸 Remote - US 🕑 Full-Time 💰 TBD 💻 Customer Success 🗓️ May 22nd, 2026

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Edtech.com's Summary

Teaching Strategies, LLC is hiring a Partner Success Specialist--East Region. The role involves managing the onboarding and implementation of new and renewing partners, delivering engaging trainings, and proactively supporting customer success to maximize product adoption and retention.

Highlights

Provide "White Glove" customer service to ensure excellent onboarding experiences.
Manage implementation and onboarding for all new and renewing partners.
Deliver comprehensive customer trainings and ensure readiness for product go-live.
Project manage client implementations using email, phone, and web tools.
Use data-driven approaches to monitor adoption metrics and identify churn risks.
Collaborate with sales, support, and development teams to enhance customer satisfaction and product improvements.
Experience with Salesforce or other CRM systems is highly desired.
Bachelor's degree in business, education, or related fields required.
2-4 years of experience in Customer Support, Success, Onboarding, Implementation, or Account Management.
Benefits include competitive compensation, equity program, 401k with employer match, unlimited paid time off, paid parental leave, tuition assistance, and best-in-class technology.

Partner Success Specialist--East Region (Remote) Full Description

Join a working family that is dedicated to the mission of the work we do!

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

Position Overview

The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.