Edtech.com's Summary

Oregon Health & Science University is hiring a Program Manager, Provider Relations. This role involves developing and implementing sales strategies to build referrals for OHSU's pediatric and women’s health service lines. The Program Manager will collaborate with various departments to enhance outreach efforts and provide comprehensive data and insights to drive strategic initiatives.

Highlights

Develops and implements long and short-term sales strategies.
Collaborates with departments like Marketing, Physician Advice and Referral Service, and more.
Maintains an accurate contact management database and provides regular sales activity reports.
Bachelor’s degree in Marketing, Communications, Healthcare, or a related field required.
Two or more years of experience in business development, marketing, or management in healthcare.
Compensation range: $74,193.60 - $118,539.20 annually.
Knowledge of Salesforce database is preferred.
Strong sales, analytical, and presentation skills are essential.

Program Manager, Provider Relations Full Description

Department Overview:

Responsible for building referrals to OHSU pediatric and women’s health service lines through effective sales

strategies that support service line business, strategy and marketing plans. Develops and implements long and

short-term sales plans in assigned territories, concentrating on building relationships through service, education and communication with referring providers. Works collaboratively with the liaison team and departments engaged in referring provider outreach and engagement, including Strategic Outreach, the Physician Advice and Referral Service (PARS), Marketing, Business Development, the Faculty Practice Plan, clinic operations and other outreach staff. Function/Duties of Position:

Identified targeted referral sources in assigned territories, prioritizing based on OHSU pediatric and women’s health strategic growth and retention objectives. Develops and implements long and short-term sales strategies for assigned territories that result in increased referrals to OHSU specialists and facilitates. Initiates and maintains contact with targeted referral sources, meeting or exceeding goals for sales activities, including calls and face-to- face contacts.
Assesses needs of targeted referring providers and serves as liaison with appropriate OHSU provider, department or service. Works collaboratively with Marketing, service lines, Physician Advice and Referral Service (PARS), CME office, faculty and others to develop and deliver appropriate materials, educational events and tools to enhance referral process. Activates select practices on OHSU Connect. Provides support to Strategic Outreach office in coordination and facilitation of collaborative initiatives as requested. Providers referral data and other metrics to assist in targeting and ROI analyses.
Maintains accurate contact management database. Ensures addition of new providers and timely update of sales activities. Works with business data analyst to develop target list and track results of sales efforts as well as provide regular reports on sales activities, referral results and issue resolutions. Maintains departmental budget. Demonstrates professionalism and excellent customer service skills at all times.
Contributes current and relevant market intelligence to leadership for action or informational purposes, including physicians entering or leaving region, practice expansion opportunities, competitor activities and initiatives, etc.
Maintains a depth and scope of knowledge regarding OHSU’s strategies, services and staff expertise that allows for accurate and appropriate communication with referral sources.

Required Qualifications:
Education:

Bachelor’s degree in Marketing, Communications, Healthcare or a related field
A valid driver’s license is required

Experience:

Two or more years of business development, marketing, management and/or project management experience in healthcare or other service industry.

Job Related Knowledge, Skills and Abilities (Competencies):

Demonstrated service excellence
Excellent verbal and written presentation skills
Knowledge of healthcare
Demonstrated capability in sales
Advanced skills in market data analysis

Preferred Qualifications:
Education:

Master’s degree in Business, Marketing, Sales, or Healthcare related field

Experience:

Five to seven years of experience of business development, marketing, management and/or project management experience in healthcare or other service industry

Job Related Knowledge, Skills and Abilities (Competencies):

Experience in physician relations
Knowledge of Oregon healthcare providers
Knowledge of Salesforce database

Additional Details:
Position requires travel by car and plane throughout the state of Oregon and United States region. Overnight travel is occasionally required.
All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Original Job Description

Department Overview:

Responsible for building referrals to OHSU pediatric and women’s health service lines through effective sales

strategies that support service line business, strategy and marketing plans. Develops and implements long and

Identified targeted referral sources in assigned territories, prioritizing based on OHSU pediatric and women’s health strategic growth and retention objectives. Develops and implements long and short-term sales strategies for assigned territories that result in increased referrals to OHSU specialists and facilitates. Initiates and maintains contact with targeted referral sources, meeting or exceeding goals for sales activities, including calls and face-to- face contacts.
Assesses needs of targeted referring providers and serves as liaison with appropriate OHSU provider, department or service. Works collaboratively with Marketing, service lines, Physician Advice and Referral Service (PARS), CME office, faculty and others to develop and deliver appropriate materials, educational events and tools to enhance referral process. Activates select practices on OHSU Connect. Provides support to Strategic Outreach office in coordination and facilitation of collaborative initiatives as requested. Providers referral data and other metrics to assist in targeting and ROI analyses.
Maintains accurate contact management database. Ensures addition of new providers and timely update of sales activities. Works with business data analyst to develop target list and track results of sales efforts as well as provide regular reports on sales activities, referral results and issue resolutions. Maintains departmental budget. Demonstrates professionalism and excellent customer service skills at all times.
Contributes current and relevant market intelligence to leadership for action or informational purposes, including physicians entering or leaving region, practice expansion opportunities, competitor activities and initiatives, etc.
Maintains a depth and scope of knowledge regarding OHSU’s strategies, services and staff expertise that allows for accurate and appropriate communication with referral sources.

Required Qualifications:
Education:

Bachelor’s degree in Marketing, Communications, Healthcare or a related field
A valid driver’s license is required

Experience:

Two or more years of business development, marketing, management and/or project management experience in healthcare or other service industry.

Job Related Knowledge, Skills and Abilities (Competencies):

Demonstrated service excellence
Excellent verbal and written presentation skills
Knowledge of healthcare
Demonstrated capability in sales
Advanced skills in market data analysis

Preferred Qualifications:
Education:

Master’s degree in Business, Marketing, Sales, or Healthcare related field

Experience:

Five to seven years of experience of business development, marketing, management and/or project management experience in healthcare or other service industry

Job Related Knowledge, Skills and Abilities (Competencies):

Experience in physician relations
Knowledge of Oregon healthcare providers
Knowledge of Salesforce database

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Program Manager, Provider Relations

Edtech.com's Summary

Program Manager, Provider Relations Full Description

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