J Sargeant Reynolds Community College
Program Support and Credentialing Specialist
🇺🇸
Henrico, VA
🕑
Full-Time
💰
$54K
💻
Other
🗓️
May 20th, 2026
Edtech.com's Summary
J. Sargeant Reynolds Community College is hiring a Program Support and Credentialing Specialist. The role involves expanding support for students pursuing IT credentials by managing exam coordination, tracking progress, and providing student assistance to improve credential attainment. The specialist also delivers administrative support for IT and Business workforce training programs, including managing data, class setup, registrations, grant processing, communications, and billing.
Highlights
- Coordinate and support IT credentialing exams to increase student pass rates.
- Provide administrative support for Community College Workforce Alliance programs in IT and Business.
- Manage program data, class scheduling, student registrations, grant tracking, instructor and student communications, and billing.
- Serve as subject matter expert and liaison among vendors, partners, proctors, instructors, and students.
- Provide excellent customer service to students and clients.
- Proficient in Microsoft Office suite (Word, Outlook, Excel, PowerPoint) and web-based systems.
- Experience in credentialing, testing coordination, or workforce training programs required.
- Knowledge of financial aid or similar regulatory processes preferred.
- Post-secondary education in office administration, business, or related fields and experience in IT or workforce development environments are advantageous.
- Salary up to $54,000, full-time position with travel among CCWA and Reynolds sites as needed.
Program Support and Credentialing Specialist Full Description
Program Support and Credentialing Specialist
Please see Special Instructions for more details.
This is a restricted position with funding secured through June 30, 2027, with continued funding subject to ongoing review thereafter.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Program Support and Credentialing Specialist
Role Title | Admin and Office Spec III
Role Code | 19013-SW
FLSA | Nonexempt
Pay Band | 03
Position Number | 283R0357
Agency | J. Sargeant Reynolds Community College
Division | J. Sargeant Reynolds Community College (Div)
Work Location | Henrico - 087
Hiring Range | Salary commensurate with experience. Maximum salary is $54,000.
Emergency/Essential Personnel | No
EEO Category | 3-Technicians
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Mon-Friday; as scheduled by supervisor.
Sensitive Position | No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The Program Support and Credentialing Specialist will support the VCCS’s and the Community College Workforce Alliance’s (CCWA’s) mission by expanding CCWA’s capacity to support students pursuing IT credentials by dedicated credentialing support. This position will assist in significantly increasing student pass rates for industry-recognized IT credentials through structured exam coordination, progress tracking, and targeted student support that addresses barriers to credential attainment and improves exam readiness.
This position also supports the VCCS’s, Reynolds, and CCWA’s goals in increasing FastForward Credential attainment by providing top notch customer service to students and clients, while providing administrative program support for CCWA’s IT and Business programming, including managing program data, setting up classes and rooms, student registrations, grant processing, instructor/student communications, and billing. This position is crucial to the success of expanding and improving the IT and Business programming. IT provides direct credentialing and program support to the Information Technology and Business workforce training team and programs, and other services, for job seekers and industry (i.e., IT, Project Management, Customer Service etc.). Supports registration by helping track IT and Business-related grants and support the tuition assistance process when needed. Be a subject matter expert for processes related to IT and Business programming, and act as a liaison to 3rd party vendors, partners, proctors, instructors, and students. This position will help oversee and coordinate class preparation, basic technology support, and reporting with minimal supervision and the highest level of customer service.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Experience with credentialing, testing coordination, or workforce training programs. Strong knowledge of administrative and office support functions. Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint) and web‑based systems. Demonstrated ability to manage multiple priorities in a fast‑paced, rapidly changing environment. Excellent organizational skills with attention to detail and accuracy. Effective oral and written communication skills with diverse and multi‑generational populations. Ability to work independently and collaboratively while providing excellent customer service. Ability to interpret, communicate, and follow policies and procedures, and research/resolve issues independently. Ability to maintain accurate records and coordinate tasks efficiently. Working knowledge of financial aid or similar regulatory processes.
Additional Considerations | Post‑secondary education in office administration, business, or a related field. Experience in IT or workforce development environments. Experience communicating with corporate and government agencies. Experience using computer‑based student information systems and financial reports.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Travel among CCWA and Reynolds sites as needed.
Role Title | Admin and Office Spec III
Role Code | 19013-SW
FLSA | Nonexempt
Pay Band | 03
Position Number | 283R0357
Agency | J. Sargeant Reynolds Community College
Division | J. Sargeant Reynolds Community College (Div)
Work Location | Henrico - 087
Hiring Range | Salary commensurate with experience. Maximum salary is $54,000.
Emergency/Essential Personnel | No
EEO Category | 3-Technicians
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Mon-Friday; as scheduled by supervisor.
Sensitive Position | No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The Program Support and Credentialing Specialist will support the VCCS’s and the Community College Workforce Alliance’s (CCWA’s) mission by expanding CCWA’s capacity to support students pursuing IT credentials by dedicated credentialing support. This position will assist in significantly increasing student pass rates for industry-recognized IT credentials through structured exam coordination, progress tracking, and targeted student support that addresses barriers to credential attainment and improves exam readiness.
This position also supports the VCCS’s, Reynolds, and CCWA’s goals in increasing FastForward Credential attainment by providing top notch customer service to students and clients, while providing administrative program support for CCWA’s IT and Business programming, including managing program data, setting up classes and rooms, student registrations, grant processing, instructor/student communications, and billing. This position is crucial to the success of expanding and improving the IT and Business programming. IT provides direct credentialing and program support to the Information Technology and Business workforce training team and programs, and other services, for job seekers and industry (i.e., IT, Project Management, Customer Service etc.). Supports registration by helping track IT and Business-related grants and support the tuition assistance process when needed. Be a subject matter expert for processes related to IT and Business programming, and act as a liaison to 3rd party vendors, partners, proctors, instructors, and students. This position will help oversee and coordinate class preparation, basic technology support, and reporting with minimal supervision and the highest level of customer service.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Experience with credentialing, testing coordination, or workforce training programs. Strong knowledge of administrative and office support functions. Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint) and web‑based systems. Demonstrated ability to manage multiple priorities in a fast‑paced, rapidly changing environment. Excellent organizational skills with attention to detail and accuracy. Effective oral and written communication skills with diverse and multi‑generational populations. Ability to work independently and collaboratively while providing excellent customer service. Ability to interpret, communicate, and follow policies and procedures, and research/resolve issues independently. Ability to maintain accurate records and coordinate tasks efficiently. Working knowledge of financial aid or similar regulatory processes.
Additional Considerations | Post‑secondary education in office administration, business, or a related field. Experience in IT or workforce development environments. Experience communicating with corporate and government agencies. Experience using computer‑based student information systems and financial reports.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Travel among CCWA and Reynolds sites as needed.
Posting Detail Information
Posting Number | CLS_4468P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 05/19/2026
Job Close Date | 06/02/2026
Open Until Filled |
Agency Website | www.reynolds.edu
Contact Name |
Email | talent@reynolds.edu
Phone Number |
Special Instructions to Applicants | This is a restricted position with funding secured through June 30, 2027, with continued funding subject to ongoing review thereafter.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/95845
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 05/19/2026
Job Close Date | 06/02/2026
Open Until Filled |
Agency Website | www.reynolds.edu
Contact Name |
Email | talent@reynolds.edu
Phone Number |
Special Instructions to Applicants | This is a restricted position with funding secured through June 30, 2027, with continued funding subject to ongoing review thereafter.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/95845
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a high school diploma or the equivalent?
- yes
- no
Applicant Documents
Required Documents
Optional Documents
Optional Documents
- Resume
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Other Document
- Certificate
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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