Virginia's Community College System
Progress Specialist (Remediation/ Retention) 2 Positions
🇺🇸 Portsmouth, VA
🕑 Part-Time
💰 $26 per Hour
💻 Academic Advising
🗓️ September 24th, 2025
Edtech.com's Summary
Tidewater Community College is hiring a Progress Specialist (Remediation/Retention) for two part-time positions. The specialist will identify and assist students at risk of academic failure or disengagement, focusing on early intervention and support for students struggling in gateway English and Math courses. Responsibilities include monitoring student progress, conducting outreach, connecting students to campus resources, and coordinating retention efforts.
Highlights
- Identify and support at-risk students, especially Pell-eligible and underserved populations.
- Revise and manage early alert and academic progress report programs focusing on gateway English and Math.
- Use EAB Navigate and institutional data systems to monitor student alerts and academic performance.
- Engage students not progressing toward 12 earned credits through targeted outreach by phone, text, and email.
- Refer students to tutoring, counseling, financial aid, academic coaching, and other services.
- Design and facilitate workshops on academic recovery, time management, and college navigation.
- Participate in retention team meetings and student success campaigns; analyze retention risk reports to improve interventions.
- Required experience in academic advising, retention, or related areas with strong communication and organizational skills.
- Familiarity with student support platforms such as EAB Navigate or PeopleSoft is preferred.
- Compensation is $26.00 per hour for part-time work (approx. 25 hours per week) with schedules mainly Monday through Friday and occasional extended hours.
Progress Specialist (Remediation/ Retention) 2 Positions Full Description
Progress Specialist (Remediation/ Retention) 2 Positions
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Progress Specialist (Remediation/ Retention) 2 Positions
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 295W0100
Agency | Tidewater Community College
Division | Tidewater Community College (Div)
Work Location | Portsmouth - 740
Hiring Range | $26.00 per hour, part time
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday, Wednesday, Thursday, and Friday between 8:30am – 5:00pm; Tuesdays 8:30am – 6:00pm.
Occasional extended hours and/or Saturdays will be required during peak enrollment periods.
25 hours per week to be scheduled
Sensitive Position | No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary: The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell-eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experiencing challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop-outs through personalized outreach, timely referrals, and coordination with faculty and support services.
This Progress Specialist Recruitment is to fill 2 positions; 1 Portsmouth Campus& 1 Norfolk Campus.
Functional Responsibilities:
• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
• Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
• Participate in retention team meetings and institution-wide student success campaigns.
• Generate and analyze retention risk reports to inform outreach strategies and improve interventions.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• Experience in academic advising, retention, student success, or a related area.
• Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
• Knowledge of issues impacting Pell-eligible and underserved student populations.
• Student-centered mindset with a proactive, solution-oriented approach.
• Strong organizational and data management skills.
• Ability to work independently and collaboratively across departments.
• Commitment to student services.
Additional Considerations
• Experience using student support platforms such as EAB Navigate, PeopleSoft, or similar.
• Knowledge of issues impacting Pell-eligible and underserved student populations.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 295W0100
Agency | Tidewater Community College
Division | Tidewater Community College (Div)
Work Location | Portsmouth - 740
Hiring Range | $26.00 per hour, part time
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday, Wednesday, Thursday, and Friday between 8:30am – 5:00pm; Tuesdays 8:30am – 6:00pm.
Occasional extended hours and/or Saturdays will be required during peak enrollment periods.
25 hours per week to be scheduled
Sensitive Position | No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary: The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell-eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experiencing challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop-outs through personalized outreach, timely referrals, and coordination with faculty and support services.
This Progress Specialist Recruitment is to fill 2 positions; 1 Portsmouth Campus& 1 Norfolk Campus.
Functional Responsibilities:
• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
• Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
• Participate in retention team meetings and institution-wide student success campaigns.
• Generate and analyze retention risk reports to inform outreach strategies and improve interventions.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• Experience in academic advising, retention, student success, or a related area.
• Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
• Knowledge of issues impacting Pell-eligible and underserved student populations.
• Student-centered mindset with a proactive, solution-oriented approach.
• Strong organizational and data management skills.
• Ability to work independently and collaboratively across departments.
• Commitment to student services.
Additional Considerations
• Experience using student support platforms such as EAB Navigate, PeopleSoft, or similar.
• Knowledge of issues impacting Pell-eligible and underserved student populations.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Posting Detail Information
Posting Number | WGE_2779P
Recruitment Type | General Public - G
Number of Vacancies | 2
Position End Date (if temporary) |
Job Open Date | 09/23/2025
Job Close Date | 10/20/2025
Open Until Filled | No
Agency Website | TCC.EDU
Contact Name | Lizette White
Email | ldwhite@tcc.edu
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information | This Progress Specialist Recruitment is to fill 2 positions; 1 Portsmouth Campus& 1 Norfolk Campus.
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89066
Recruitment Type | General Public - G
Number of Vacancies | 2
Position End Date (if temporary) |
Job Open Date | 09/23/2025
Job Close Date | 10/20/2025
Open Until Filled | No
Agency Website | TCC.EDU
Contact Name | Lizette White
Email | ldwhite@tcc.edu
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information | This Progress Specialist Recruitment is to fill 2 positions; 1 Portsmouth Campus& 1 Norfolk Campus.
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89066
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you willing to work at our Portsmouth campus?
- Yes
- No
- * Are you willing to work at our Norfolk campus?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Other Document
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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