Washtenaw Community College
Secretary to the Dean of Enrollment Management and Student Experience
🇺🇸 Washtenaw County, MI
🕑 Full-Time
💰 $23 per Hour
💻 Enrollment
🗓️ December 16th, 2025
CRM
LMS
Edtech.com's Summary
Washtenaw Community College is hiring a Secretary to the Dean of Enrollment Management and Student Experience. The role involves providing secretarial and administrative support to the Dean and related departments, managing communications, coordinating events, handling inquiries, maintaining records and budgets, and assisting with strategic enrollment initiatives.
Highlights
- Manage the Dean’s calendar, communications, and meeting logistics.
- Provide receptionist duties and act as primary contact for the Dean and staff.
- Coordinate office supplies, event planning, and team morale activities.
- Process and maintain financial data, departmental budgets, and purchasing activities.
- Assist students with admissions, enrollment, and registration inquiries.
- Support use of Customer Relationship Management (CRM) and other enterprise-level software.
- Administer conference travel arrangements including budget and reservations.
- Minimum qualifications include a high school diploma or GED plus 5 years of experience, proficiency in Microsoft Office, and strong note-taking and organizational skills.
- Preferred qualifications include an associate degree, experience with higher education software systems (e.g., Banner, LMS, CRM), and prior work in student services.
- Compensation is $22.54 per hour.
Secretary to the Dean of Enrollment Management and Student Experience Full Description
Secretary to the Dean of Enrollment Management and Student Experience
Please see Special Instructions for more details.
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Posting Details
Posting Details (Default Section)
Posting Number: | 0603791
Position Title: | Secretary to the Dean of Enrollment Management and Student Experience
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student and Academic Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:
Provide secretarial and administrative support for the Dean of Enrollment Management and Student Experience and reporting departments.
Essential Duties include:
• Act as the primary contact for the Dean of Enrollment Management and Student Experience and related staff, while providing exceptional customer service in a receptionist capacity: in-person, online, and phone.
• Relay messages, coordinate meetings, and produce meeting agendas and minutes as requested.
• Manage Dean’s calendar, prioritize meetings, gatekeep, and ensure that the Dean stays on schedule.
• Assist in management of Dean’s phone and email communications. Maintain confidentiality of all information.
• Assist in the development, proofreading, and maintenance of area procedures, reports, and communications.
• Process incoming and outgoing forms for signature; maintaining log and forwarding to appropriate departments.
• Coordinate, inventory, and order office supplies, materials, and publications across all organizations/budgets.
• Handle inquiries from students and staff regarding college services; assist students with admissions, enrollment, and registration processes serving as liaison and key communication link to the Dean.
• Regularly assist in calling, email, and text campaigns to students in support of enrolment goals and initiatives.
• Effectively communicate detailed information on events, college policies, department procedures, student responsibilities, support services, staff roles, and more.
• Maintain up-to-date promotional signage, informational materials, websites/social media, and online forms.
• Maintain consistent communication and relationships with internal and external stakeholders.
• Provide event support including planning, scheduling rooms, equipment, food, vendors, and overall logistics for Enrollment Management and Student Experience related areas. Assist in-person at events as requested.
• Provide support for team morale activities, including: organizing area meetings, producing internal communications, coordinating professional development trainings, and planning staff celebrations and retreats.
• Process, document, and organize all department financial data: contracts, requisitions, purchasing card receipts, purchase orders, transfers, reimbursements, deposits and more. Maintain detailed records of transactions.
• Track departmental budgets and agency account balances: communicate current balances and potential issues to the Dean and related staff.
• Assist in the collection of vendor data, contracting, and purchasing of materials/services as requested.
• Administer all aspects of individual and group conference travel for the Dean and related areas. Develop timelines/budget estimates, complete advanced reservations/payments for activities, dining, conferences, hotels and transportation. Reconcile and audit receipts in accordance with the Conference Travel procedure.
• Assist in the annual programming and budget development process for all related areas.
• Assist in all aspects of the Strategic Enrollment Plan development, implementation, and tracking of initiatives.
• Maintain structure and organization of the departments digital and physical file systems; maintain back-ups
• Regular attendance on campus is required for this position.
• Perform other duties as assigned by Dean.
Related Duties:
• Provide training and assistance to part-time and temporary staff as needed.
• Assist with related aspects of Customer Relationship Management software functions, including: communications, reports, processes, and dashboards. Communicate data to stakeholders as requested.
• Utilize other enterprise-level software systems in conjunction with related areas reporting to Dean.
• Organize, gather, compile, and prepare statistics for institutional and governmental reports; compose, construct, edit, revise, reorganize, proof, type or word process and duplicate the materials.
• Run reports and provide data updates to the Dean as needed.
• Assist Dean and related administrators with special projects as needed.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
• High School Diploma or GED plus five (5) years of experience and 45 credit hours in related coursework OR the equivalent combination of education and work experience.
• Demonstrated proficiency in Microsoft Office programs including Word, Excel, Outlook, PowerPoint, and letter composition.
• Accurate keyboarding at 55 wpm.
• Note taking ability at 100% accuracy and ability to transcribe notes into acceptable minutes and reports.
• Demonstrated ability to work with statistical information/numbers.
• Demonstrated ability to collaborate with other departments, faculty, and staff in support of students and to further the goals of the College.
• Demonstrated ability to handle a large amount of privileged materials with utmost confidentiality including tax, business, financial, medical, psychological, incarceration, and police records.
• Demonstrated ability to self-direct, work independently, and organize workload in a flexible manner and problem solve. Ability to manage multiple concurrent deadlines effectively. Ability to perform during peak work demands and high stress periods.
• Excellent interpersonal communications; ability to determine the appropriate approach and then employ a wide diversity of interpersonal strategies that result in timely action by others not under this person’s supervision; must be flexible and adapt to variety of work situations and personalities.
• Demonstrated ability to provide a high quality, strong customer-oriented services including “can do” problem solving orientation; strong listening skills; ability to understand customer’s needs; meeting the customer’s needs.
Preferred Qualifications: | Additional Preferred Qualifications:
• Associate degree or active progress towards earning an associate degree.
• Experience with enterprise-level higher educational software systems, such as Banner, LMS, CRM systems, and Student Affairs Event Management Systems.
• Microsoft Office Certification or other additional office information systems-related software training.
• Experience working in a higher education student services setting.
• Experience managing similar volume and complexity of data, files, detailed information.
Posting Date: | 12/11/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $22.54
Salary Comments: |
Position Title: | Secretary to the Dean of Enrollment Management and Student Experience
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student and Academic Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:
Provide secretarial and administrative support for the Dean of Enrollment Management and Student Experience and reporting departments.
Essential Duties include:
• Act as the primary contact for the Dean of Enrollment Management and Student Experience and related staff, while providing exceptional customer service in a receptionist capacity: in-person, online, and phone.
• Relay messages, coordinate meetings, and produce meeting agendas and minutes as requested.
• Manage Dean’s calendar, prioritize meetings, gatekeep, and ensure that the Dean stays on schedule.
• Assist in management of Dean’s phone and email communications. Maintain confidentiality of all information.
• Assist in the development, proofreading, and maintenance of area procedures, reports, and communications.
• Process incoming and outgoing forms for signature; maintaining log and forwarding to appropriate departments.
• Coordinate, inventory, and order office supplies, materials, and publications across all organizations/budgets.
• Handle inquiries from students and staff regarding college services; assist students with admissions, enrollment, and registration processes serving as liaison and key communication link to the Dean.
• Regularly assist in calling, email, and text campaigns to students in support of enrolment goals and initiatives.
• Effectively communicate detailed information on events, college policies, department procedures, student responsibilities, support services, staff roles, and more.
• Maintain up-to-date promotional signage, informational materials, websites/social media, and online forms.
• Maintain consistent communication and relationships with internal and external stakeholders.
• Provide event support including planning, scheduling rooms, equipment, food, vendors, and overall logistics for Enrollment Management and Student Experience related areas. Assist in-person at events as requested.
• Provide support for team morale activities, including: organizing area meetings, producing internal communications, coordinating professional development trainings, and planning staff celebrations and retreats.
• Process, document, and organize all department financial data: contracts, requisitions, purchasing card receipts, purchase orders, transfers, reimbursements, deposits and more. Maintain detailed records of transactions.
• Track departmental budgets and agency account balances: communicate current balances and potential issues to the Dean and related staff.
• Assist in the collection of vendor data, contracting, and purchasing of materials/services as requested.
• Administer all aspects of individual and group conference travel for the Dean and related areas. Develop timelines/budget estimates, complete advanced reservations/payments for activities, dining, conferences, hotels and transportation. Reconcile and audit receipts in accordance with the Conference Travel procedure.
• Assist in the annual programming and budget development process for all related areas.
• Assist in all aspects of the Strategic Enrollment Plan development, implementation, and tracking of initiatives.
• Maintain structure and organization of the departments digital and physical file systems; maintain back-ups
• Regular attendance on campus is required for this position.
• Perform other duties as assigned by Dean.
Related Duties:
• Provide training and assistance to part-time and temporary staff as needed.
• Assist with related aspects of Customer Relationship Management software functions, including: communications, reports, processes, and dashboards. Communicate data to stakeholders as requested.
• Utilize other enterprise-level software systems in conjunction with related areas reporting to Dean.
• Organize, gather, compile, and prepare statistics for institutional and governmental reports; compose, construct, edit, revise, reorganize, proof, type or word process and duplicate the materials.
• Run reports and provide data updates to the Dean as needed.
• Assist Dean and related administrators with special projects as needed.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
• High School Diploma or GED plus five (5) years of experience and 45 credit hours in related coursework OR the equivalent combination of education and work experience.
• Demonstrated proficiency in Microsoft Office programs including Word, Excel, Outlook, PowerPoint, and letter composition.
• Accurate keyboarding at 55 wpm.
• Note taking ability at 100% accuracy and ability to transcribe notes into acceptable minutes and reports.
• Demonstrated ability to work with statistical information/numbers.
• Demonstrated ability to collaborate with other departments, faculty, and staff in support of students and to further the goals of the College.
• Demonstrated ability to handle a large amount of privileged materials with utmost confidentiality including tax, business, financial, medical, psychological, incarceration, and police records.
• Demonstrated ability to self-direct, work independently, and organize workload in a flexible manner and problem solve. Ability to manage multiple concurrent deadlines effectively. Ability to perform during peak work demands and high stress periods.
• Excellent interpersonal communications; ability to determine the appropriate approach and then employ a wide diversity of interpersonal strategies that result in timely action by others not under this person’s supervision; must be flexible and adapt to variety of work situations and personalities.
• Demonstrated ability to provide a high quality, strong customer-oriented services including “can do” problem solving orientation; strong listening skills; ability to understand customer’s needs; meeting the customer’s needs.
Preferred Qualifications: | Additional Preferred Qualifications:
• Associate degree or active progress towards earning an associate degree.
• Experience with enterprise-level higher educational software systems, such as Banner, LMS, CRM systems, and Student Affairs Event Management Systems.
• Microsoft Office Certification or other additional office information systems-related software training.
• Experience working in a higher education student services setting.
• Experience managing similar volume and complexity of data, files, detailed information.
Posting Date: | 12/11/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $22.54
Salary Comments: |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you meet the minimum qualifications for this position?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Certificate
- Unofficial Transcripts 1
- Other Documents
- Unofficial Transcripts 2
- Unofficial Transcripts 3
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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