Frontline Managed Services
Senior Training Specialist
Edtech.com's Summary
Frontline Managed Services is hiring a Senior Training Specialist responsible for designing and delivering training programs for Accounts Receivable Specialists who support law firm clients. The role involves creating comprehensive training materials, facilitating sessions on legal billing systems like Aderant and Elite 3E, and coaching employees on collections and professional communication with attorneys and clients.
Highlights
- Design and deliver onboarding and ongoing training programs for Accounts Receivable Specialists.
- Develop and maintain SOPs, playbooks, job aids, and assessments covering the full accounts receivable lifecycle.
- Train employees on legal billing systems such as Aderant, Elite 3E, and similar platforms.
- Coach teams in collections strategies, portfolio management, and professional communication with attorneys and clients.
- Partner with Operations, IT, Talent Acquisition, and Learning & Development teams to ensure training alignment and effectiveness.
- Track and report on training impact, ramp time, and performance trends.
- Preferred qualifications include a bachelor's degree in Accounting, Finance, Business, or related field, and 3+ years of experience in law firm billing or collections.
- Strong preference for hands-on experience with legal billing systems Aderant or Elite 3E.
- Minimum 2 years of experience in training, coaching, or facilitation roles.
- Advanced proficiency in Microsoft Excel and reporting tools alongside excellent communication and presentation skills.
Senior Training Specialist Full Description
Senior Training Specialist
US National - Open to states we operate in. | HR | Full-time | Fully remote
About Frontline
Frontline Managed Services® is a leading global outsourcing provider to the legal industry, supporting more than 600 law firms worldwide. Our Managed Financial Operations (MFO) team partners closely with attorneys and clients to improve financial performance through billing, collections, and accounts receivable management.
Position Summary
The Senior Training Specialist (Accounts Receivable Trainer) is responsible for designing and delivering training programs for Accounts Receivable Specialists supporting law firm clients. This role requires strong experience in law firm billing and collections, along with hands-on expertise using legal billing systems such as Aderant, Elite 3E, or similar platforms.
The trainer will ensure employees are production-ready, confident in managing attorney portfolios, skilled in collections best practices, and effective in professional communication with attorneys and clients.
Key Responsibilities
Training Delivery and Facilitation
• Design and deliver onboarding and ongoing training programs for Accounts Receivable Specialists
• Conduct instructor-led and virtual training sessions
• Train teams on collections strategies, portfolio management, and law firm billing processes
• Design and deliver onboarding and ongoing training programs for Accounts Receivable Specialists
• Conduct instructor-led and virtual training sessions
• Train teams on collections strategies, portfolio management, and law firm billing processes
Curriculum and Training Materials
• Develop and maintain SOPs, playbooks, job aids, and assessments
• Create training content covering the full accounts receivable lifecycle
• Include aging analysis, cash flow optimization, client terms, and reconciliation practices
• Ensure training programs are consistent, scalable, and up to date
Familiar with Instructional Design Tools
• Develop and maintain SOPs, playbooks, job aids, and assessments
• Create training content covering the full accounts receivable lifecycle
• Include aging analysis, cash flow optimization, client terms, and reconciliation practices
• Ensure training programs are consistent, scalable, and up to date
Familiar with Instructional Design Tools
Legal Billing Systems Training
• Train employees on legal billing systems such as Aderant, Elite 3E, and similar platforms
• Teach workflows including aging review, collections tracking, and reporting
• Partner with Operations and IT to stay current on system updates and client configurations
• Incorporate changes into training content and materials
• Train employees on legal billing systems such as Aderant, Elite 3E, and similar platforms
• Teach workflows including aging review, collections tracking, and reporting
• Partner with Operations and IT to stay current on system updates and client configurations
• Incorporate changes into training content and materials
Coaching and Performance Support
• Coach employees on professional communication with attorneys and clients
• Train teams to manage sensitive collections conversations while preserving relationships
• Lead role-playing exercises and real-world case studies
• Assess trainee readiness through evaluations and simulations
• Provide ongoing feedback based on quality, productivity, and performance metrics
• Coach employees on professional communication with attorneys and clients
• Train teams to manage sensitive collections conversations while preserving relationships
• Lead role-playing exercises and real-world case studies
• Assess trainee readiness through evaluations and simulations
• Provide ongoing feedback based on quality, productivity, and performance metrics
Collaboration and Continuous Improvement
• Partner with Operations leaders to identify performance gaps
• Implement targeted training solutions to address skill gaps
• Collaborate with Talent Acquisition to support hiring readiness
• Work closely with People & Culture and Learning & Development teams
• Track and report on training effectiveness, ramp time, and performance trends
• Partner with Operations leaders to identify performance gaps
• Implement targeted training solutions to address skill gaps
• Collaborate with Talent Acquisition to support hiring readiness
• Work closely with People & Culture and Learning & Development teams
• Track and report on training effectiveness, ramp time, and performance trends
Qualifications
• Bachelor’s degree in Accounting, Finance, Business, or related field (preferred)
• 3+ years of experience in law firm billing, accounts receivable, or collections (preferred)
• Hands-on experience with Aderant, Elite 3E, or similar legal billing systems (Strongly preferred)
• 2+ years of experience in training, coaching, or facilitation
• Understanding of accounts receivable processes and law firm billing structures
• Advanced proficiency in Microsoft Excel and reporting tools
• Excellent communication and presentation skills
• Ability to simplify complex concepts for diverse audiences
• 3+ years of experience in law firm billing, accounts receivable, or collections (preferred)
• Hands-on experience with Aderant, Elite 3E, or similar legal billing systems (Strongly preferred)
• 2+ years of experience in training, coaching, or facilitation
• Understanding of accounts receivable processes and law firm billing structures
• Advanced proficiency in Microsoft Excel and reporting tools
• Excellent communication and presentation skills
• Ability to simplify complex concepts for diverse audiences
What Success Looks Like
• New hires are production-ready within expected timelines
• Improved collections performance and reduced outstanding AR balances
• Consistent, high-quality training programs that scale with business growth
• Strong professionalism and confidence in attorney and client interactions
• Continuous improvement in quality, productivity, and team performance
• Improved collections performance and reduced outstanding AR balances
• Consistent, high-quality training programs that scale with business growth
• Strong professionalism and confidence in attorney and client interactions
• Continuous improvement in quality, productivity, and team performance
Similar Jobs
Training Analyst (SPC Power Generation)
Southern Company
🇺🇸 Hybrid - Haskell, TX
Service Training Specialist
Eaton
🇺🇸 Hybrid - Raleigh, NC
Associate, Learning and Development Operations
Rocketship Public Schools
🇺🇸 Remote - US
Training Manager
Maximus
🇺🇸 Remote - US
QMS Training Manager
Celcuity
🇺🇸 Remote - US
