Student Account Representative I - 2 positions

🇺🇸 Kent, OH

🕑 Full-Time

💰 $17 per Hour

💻 Sales

🗓️ September 8th, 2025

Edtech.com's Summary

Kent State University is hiring a Student Account Representative I. This role involves monitoring student account activity, performing transactions related to student accounts, and providing customer service to both internal and external clients while ensuring compliance with applicable regulations and policies.

Highlights

Monitor student account activity and perform related transactions.
Provide customer service to students, parents, faculty, staff, and external agencies regarding student accounts.
Review accounts for tuition assessments, financial aid adjustments, and account balances including delinquent accounts handled by the Ohio Attorney General's office.
Perform credit balance evaluations, process refunds, and reconcile agency and program accounts.
Utilize Enterprise Resource Planning (ERP) systems, Microsoft Office Suite, and spreadsheet software for data analysis.
Apply federal, state, and university financial regulations and policies in account management.
Must have a high school diploma or equivalent plus one year experience with financial transactions or data analysis.
Demonstrate skills in accounting/bookkeeping principles, mathematical computations, and effective communication.
Work schedule typically Monday through Friday 8:00 a.m. to 5:00 p.m., with evenings and weekends during peak periods.
Compensation: $16.60 per hour.