Edtech.com's Summary

Risepoint is hiring a Student Contact Specialist to provide excellent service to online students and prospective students primarily through outbound and inbound phone calls. The role involves presenting program information, utilizing contact center technology, and collaborating across departments to support student success and adhere to company values.

Highlights

Provide outstanding service via outbound and inbound calls to prospective and current online students.
Present information about online degree programs from university partners.
Use contact center technology and telephony systems to manage communications.
Adhere to policies, compliance requirements, and maintain professionalism in all interactions.
Collaborate with team members and other departments to meet departmental goals.
Document interactions accurately following company training and practices.
Bachelor's degree preferred or equivalent work experience; 2+ years in inside sales, call center, recruitment, or enrollment services required.
Strong communication skills in phone, text, and email; proficient in MS Office and quick learner of new software.
Flexibility to work various shifts including evenings, weekends, and overtime.
Comprehensive benefits including PTO, medical options, retirement plan with company match, parental leave, professional development, and wellness programs.

Student Contact Specialist Full Description

Student Contact Specialist

US - Remote

Full time

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

Contact Center Specialists provide outstanding service to on-line students and prospective students through a combination of outbound and inbound phone calls in a high-volume environment. Contact center specialist utilize
contact center-related technology to reach out to prospective students who have expressed an interest in one of Academic Partnerships’ partner university programs. This is a work from home position.

Main Responsibilities
 Presenting information and answering initial questions about online degree programs offered by AP’s university partners.
 Being professional, friendly, helpful and accurate in all calls, and consistently adhering to applicable policies, practices and compliance requirements.
 Acting as a team player within the team and across all the departments who rely on services from the SCS team.
 Working in alignment with the 1AP culture of performance through collaboration, exhibiting the core values of Integrity, Initiative, Teamwork, Results, Kindness and Diversity & Inclusion.
 Striving to be effective and efficient, paying attention to the critical metrics of the position and holding oneself accountable to help the department achieve its goals.
 Becoming proficient on the various technology and telephony systems used by the team.
 Speaking up and providing feedback to leadership regarding the systems, practices and experiences employed by AP and the feedback provided by prospective and current students.
 Performing special projects and providing feedback to management to improve the student and employee experience.
 Documenting interactions and using AP’s systems in adherence with AP’s training, practices and policies.
 Engaging in other special projects as assigned

Job Requirements
 Bachelor's degree preferred or commensurate work experience
 Two or more years of combined prior experience in inside sales, call center, recruitment, or student enrollment services
 A service-oriented and helpful mindset
 Outstanding multi-tasking skills and ability to thrive in a fast-paced and dynamic environment
 Excellent verbal and written communication skills via phone, text, and email
 Open to direct feedback and continuously adapting to new information to optimize performance
 Goal oriented and a record of exceeding job expectations
 Experience handling high call volume in an effective, professional and efficient manner
 Expertise in MS Office products and ability to quickly learn how to use a variety of software

Other
 Flexibility to work various shifts, including evenings, weekends, and overtime

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Original Job Description

Student Contact Specialist

US - Remote

Full time

Other
 Flexibility to work various shifts, including evenings, weekends, and overtime

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Let me find your next job.

Thanks - you're signed up.

Student Contact Specialist

Edtech.com's Summary

Student Contact Specialist Full Description

Portuguese Translator / Content Creator

Modern Hebrew Translator / Content Creator

Japanese Translator / Content Creator

German Translator / Content Creator

Sourcing Specialist