Student Development Advisor

Student Development Advisor

• Promotes, markets, and recruits students for Advanced Training Programs by delivering informational, engaging, compliant presentations to all students in both individual and group settings throughout the program, providing guidance and direction regarding career opportunities while sharing the value proposition, and educating short-course students enrolled in core programs.
• Drives outcomes related to Advanced Training metrics, which includes collaboration with other departments and other campus Student Development Advisors.
• Advises students regarding potential “downgrades” by addressing concerns, and stressing the value proposition of completing an Advanced Training Program using persuasive skills to illustrate the value proposition.
• Enhances student experience by answering student questions regarding Advanced Training Programs and working closely with Advanced Training Managers about individual student, specific class and overall program needs.
• Interviews students to determine eligibility for Advanced Training Programs, begins application process, prepares electronic files and schedule interviews for Advanced Training Managers.
• Plans and coordinates Advanced Training Program Expos and other promotional events
• Conducts follow-up calls to ensure enrollment and class start progress and addresses issues or concerns raised by students and/or student influencers regarding cost, finance, curriculum, tutoring, testing procedures or downgrade policy.
• Adapts to the situational needs of a given student or group to ensure information is conveyed and concerns are addressed regarding Advanced Training.
• Owns the Program Change and Graduate Re-Enroll process including maintaining tracking logs for Program Changes and Graduate e-enrolls and ensuring timely follow-through by all departments and the student in the process while offering outstanding customer service.
• Other duties as assigned.

• High School diploma/GED required. Bachelor’s degree preferred.
• 1-2 years Customer service experience required
• 1-2 years of Sales experience required
• Industry knowledge preferred.

• Strong presentation and sales skills
• Ability to conduct professional presentations to large audiences
• Strong interpersonal communication skills, both verbal and written
• Multi-tasking and Time Management Skills; can adapt to a changing, fast-paced environment
• Independent ability to use good judgment, problem-solving, and decision-making skills
• Proficient in computer software applications including Word, Excel, Power Point and Outlook
• Strong planning and organizational skills

• Must be able to lift and maneuver up to 25 pounds.
• Must be able to stand for long periods during events.
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
• Minimal travel required (>1%) for potential campus presentations.
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.

• Work is performed primarily indoors in a climate-controlled environment.
• Work is infrequently performed near or with moving mechanical parts.
• Short periods of limited exposure to non-hazardous level of fumes or airborne particles.