University of Kentucky
Student Experience Specialist Senior
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $52K - $86K
💻 Other
🗓️ September 5th, 2025
Edtech.com's Summary
- Develop and implement a student-centered service framework for the Office for Student Success.
- Provide ongoing, empathetic training to staff to maintain high service standards.
- Collaborate with leadership and multiple units to optimize service delivery with professionalism and warmth.
- Support the Student’s First initiative emphasizing holistic student success from outreach to graduation and beyond.
- Use peer-reviewed literature, national best practices, and data-informed decision-making to guide services.
- Salary range from $52,021 to $85,800 per year.
- Requires a Bachelor's degree and six years of related experience; a Master's degree and program development/training experience preferred.
- Position reports to the Office for Student Success Central Operations unit and involves no supervisory responsibilities.
- Work involves mostly Monday through Friday, with some evenings and weekends; includes extended sitting and occasional lifting up to 30 lbs.
- Department: Student Success Administration.
Student Experience Specialist Senior Full Description
Requisition Number | RE51531
Working Title | Director for Quality Enhancement
Department Name | 1B000: Student Success Administration
Work Location | Lexington, KY
Grade Level | 46
Salary Range | $52,021-85,800/year
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BA
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 6 yrs
Required License/Registration/Certification | None
Physical Requirements | Sitting at workstation for extended periods of time; repetitive motions typical of desk work; prolonged screen time; lifting/carrying/pulling objects up to 30lbs.
Shift | 40 hours per week; Mostly Monday through Friday 8:00 am to 5:00 pm but there will be some evenings and weekends.
Job Summary | The Director for Quality Enhancement will serve as a critical developer of the Student’s First initiative by defining a student-centered framework to deliver the best possible service for the Office for Student Success. Reporting through the Office for Student Success Central Operations unit, this role will be responsible for sending a standard of practice and providing clear, empathetic, and ongoing training to the Office for Student Success staff. This role will provide a hospitality framework and in partnership with the Director for Organizational Excellence and the Executive Director of Employee Resources and Engagement, will work with Student Success units to best define how they deliver their services most effectively with a level of professionalism and warmth that keeps the University of Kentucky as a premiere experience for every student.
Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.
Skills / Knowledge / Abilities |
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | Prefer a master’s level degree and at least four years of experience in program development and training.
Deadline to Apply | 09/11/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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