Villanova University
Student Services Coordinator
Edtech.com's Summary
- Provide first-line support and personalized assistance to professional education students.
- Communicate regularly with students regarding policies, resources, deadlines, and registration processes.
- Conduct student orientations and assist with event execution to maintain student engagement.
- Maintain and update student records, manage course material access, digital badge deployment, certificate requirements, and recertification processing.
- Collaborate with faculty and Registrar’s Office to address student support issues and administrative tasks.
- Required to have a bachelor's degree and at least one year of student support experience, preferably in higher education.
- Proficient with office software including Microsoft Teams, Excel, Zoom, SharePoint, and familiar with learning management systems like Blackboard, Canvas, or Brightspace.
- Preferred knowledge of CRM and SIS systems such as Slate and Banner, along with technical troubleshooting and project management skills.
- Position is full-time, staff-level, classified as non-exempt, with an hourly pay range of $27.58 to $29.12 depending on qualifications and budget.
- Reports to the Dean of Professional Studies and supports the Professional Education Team within the College of Professional Studies department.
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