Student Services Specialist

Edtech.com's Summary

North Carolina Central University is hiring a Student Services Specialist. The role involves evaluating transfer student records, including transcripts and certifications, to determine credit eligibility, managing transfer credit databases, and supporting the Office of Transfer Services in policy implementation and student recruitment efforts.

Highlights

Evaluate transcripts, exams, certifications, and military documents for transfer credit eligibility according to NCCU and UNC System policies.
Maintain and update transfer articulation data in Banner and related systems.
Research and resolve transfer credit issues and verify institutional accreditation.
Use systems such as Banner INB, Banner SSB, TES, and BDMS for credit evaluation and record management.
Communicate with students, advisors, and campus partners regarding transfer admissions and credit equivalency decisions.
Create and maintain transfer credit databases and prepare reports to support institutional goals.
Assist with recruitment activities, orientations, and outreach events to promote student success.
Require knowledge of FERPA guidelines, web navigation, Ellucian Banner or equivalent systems, and Microsoft Office Suite.
Minimum qualification includes a bachelor’s degree or equivalent training and experience; master’s degree with graduate program experience preferred.
Salary departmental hiring range starts at $39,587 annually for a full-time, exempt position with comprehensive state benefits.

Student Services Specialist Full Description

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Posting Details

Position Information

Position/Classification Title	Student Services Specialist
Working Title	Student Services Specialist
Position Number	600541
FLSA	Exempt
Appointment Type	Permanent - Full Time
Tenure Track	No
FTE	1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range	$39,587
EEO-1 Category	Professionals
SOC Code	21-1012 - Educational, Guidance, School, and Vocational Counselors

Position Overview

Be an Eagle - Where Purpose Takes Flight!	Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu.
Employee Benefits	Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave Community Service Leave NC State – Health Benefits NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 11-12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more.
Primary Function of Organizational Unit	The Office of Transfer Services (OTS) is a centralized resource for students who transfer to NCCU, and need information on academic associations, campus services, admissions requirements, course equivalences, networking opportunities, and integration into student life. The OTS advocates for all transfer students by coordinating a set of information with community college counselors, advisors, and academic staff. OTS staff recruits, answers questions, and facilitates activities that are enhancing student learning and provides accessibility to resources. The Office of Transfer Services (OTS) is committed to serving transfer students by helping them prepare for rewarding academic experiences, assisting them as they transition to NCCU, and promoting their progress toward graduation.
Primary Purpose of Position	The primary purpose of this position is to provide optimal and excellent customer service to North Carolina Central University prospective and current transfer students by assessing the learning outcomes and program applicability of previous earned coursework, military experience, and certifications. The Transfer Credit Evaluator evaluates and articulates transcript credit for new, current, and returning transfer students in the Banner information system. Evaluates and articulates credit by exam (CLEP, IB, AP, etc…) in the Banner information system. The successful candidate assists the Office of Transfer Services with the implementation of OTS policy and procedures, recruitment and participates in departmental development. This individual uses discretionary judgement (as well as assistance from academic professionals) in the evaluation of student transfer credit. Duties require high level judgement and decision making; public contact with a range of internal and external constituents; thorough knowledge of office procedures, and the ability to maintain accuracy and confidentiality of all information, files, and records. The successful candidate will create, and maintain an accurate course equivalency database in the Banner system.
Required Knowledge, Skills, and Abilities	The successful candidate must possess knowledge of FERPA guidelines and NC Central and UNC System policies and procedures; knowledge of Web navigation; knowledge of Ellucian Banner or an or equivalency system; knowledge of office and record management; knowledge of preparing correspondence; knowledge of Microsoft Office Suite (Microsoft Word, Excel and PowerPoint) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.
Minimum Education/Experience	Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Master’s degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities.
Licenses or Certification required by Statute or Regulation	N/A
Equal Opportunity Employer	Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Primary Responsibilities and Duties

Function	Managing Work Processes
Describe the specific tasks and responsibilities related to the function.	Evaluate student records, including transcripts, exams, certifications, and military documents, to determine transfer credit eligibility in accordance with NCCU and UNC System policies, articulation agreements, and memoranda of understanding. Conduct detailed transfer credit evaluations for new, current, and returning students, exercising independent judgment to determine course equivalencies and referring complex cases to academic departments through established systems such as TES. Maintain accurate and up-to-date transfer articulation data within Banner and related tracking systems, ensuring institutional compliance and academic integrity. Research and resolve transfer credit issues, verify institutional accreditation, and support the continuous improvement of transfer evaluation processes through policy development, project participation, and professional development. Provide timely and accurate evaluations to support enrollment yield and student retention while maintaining detailed records of daily evaluations. Collaborate with internal stakeholders and contribute to the mission of the Office of Transfer Services through active engagement in departmental initiatives and other duties as assigned.

Function

Managing Work Processes

Describe the specific tasks and responsibilities related to the function.

Evaluate student records, including transcripts, exams, certifications, and military documents, to determine transfer credit eligibility in accordance with NCCU and UNC System policies, articulation agreements, and memoranda of understanding. Conduct detailed transfer credit evaluations for new, current, and returning students, exercising independent judgment to determine course equivalencies and referring complex cases to academic departments through established systems such as TES. Maintain accurate and up-to-date transfer articulation data within Banner and related tracking systems, ensuring institutional compliance and academic integrity.

Research and resolve transfer credit issues, verify institutional accreditation, and support the continuous improvement of transfer evaluation processes through policy development, project participation, and professional development. Provide timely and accurate evaluations to support enrollment yield and student retention while maintaining detailed records of daily evaluations. Collaborate with internal stakeholders and contribute to the mission of the Office of Transfer Services through active engagement in departmental initiatives and other duties as assigned.

Function	Information/Records Administration
Describe the specific tasks and responsibilities related to the function.	Maintains a strong working knowledge of systems such as Banner INB, Banner SSB, TES, and BDMS to effectively process and manage transfer credit evaluations. Develops and maintains an internal transfer credit database, ensuring accurate tracking and reporting of student transfer credit information to support institutional goals. Prepares and generates reports as needed, utilizing data to inform decision-making and improve operational efficiency. Demonstrates proficiency in modern communication tools, computer applications, and data entry processes, with the ability to navigate web-based systems and utilize standard Windows software. Leverages technical skills to create and manage transfer credit articulation databases and to query and analyze data related to institutional transfer credit and course equivalencies.

Function

Information/Records Administration

Describe the specific tasks and responsibilities related to the function.

Maintains a strong working knowledge of systems such as Banner INB, Banner SSB, TES, and BDMS to effectively process and manage transfer credit evaluations. Develops and maintains an internal transfer credit database, ensuring accurate tracking and reporting of student transfer credit information to support institutional goals. Prepares and generates reports as needed, utilizing data to inform decision-making and improve operational efficiency.

Demonstrates proficiency in modern communication tools, computer applications, and data entry processes, with the ability to navigate web-based systems and utilize standard Windows software. Leverages technical skills to create and manage transfer credit articulation databases and to query and analyze data related to institutional transfer credit and course equivalencies.

Function	Managing Work and Performance
Describe the specific tasks and responsibilities related to the function.	Must be able to identify and assess issues related to system software upgrades, including understanding impacts to user interface and overall system functionality. Applies analytical and problem-solving skills to address system-related challenges and ensure continuity of transfer credit evaluation processes. Develops and implements strategies to improve efficiency and accuracy within transfer credit procedures. Continuously evaluates workflows and recommends enhancements to optimize system performance and service delivery.

Function

Managing Work and Performance

Describe the specific tasks and responsibilities related to the function.

Must be able to identify and assess issues related to system software upgrades, including understanding impacts to user interface and overall system functionality. Applies analytical and problem-solving skills to address system-related challenges and ensure continuity of transfer credit evaluation processes. Develops and implements strategies to improve efficiency and accuracy within transfer credit procedures. Continuously evaluates workflows and recommends enhancements to optimize system performance and service delivery.

Function	Client/Customer Service
Describe the specific tasks and responsibilities related to the function.	Communicates effectively with internal and external stakeholders regarding admissions and transfer credit policies, procedures, and evaluation decisions. Responds to phone and email inquiries, meets with students to provide guidance on credit transferability, and clearly explains evaluation outcomes, including any required corrective actions. Provides timely notifications to students and advisors when transfer credits have been processed and entered into Banner. Delivers accurate and detailed information, both verbally and in writing, to prospective and current students, families, and campus partners regarding transfer admissions and credit equivalencies. Develops and maintains transfer resources, including Transfer Guides for major programs and a Transfer Student Handbook, ensuring information remains current and accessible. Represents the Office of Transfer Services at orientations and other outreach events, supporting recruitment and student success initiatives.

Function

Client/Customer Service

Describe the specific tasks and responsibilities related to the function.

Communicates effectively with internal and external stakeholders regarding admissions and transfer credit policies, procedures, and evaluation decisions. Responds to phone and email inquiries, meets with students to provide guidance on credit transferability, and clearly explains evaluation outcomes, including any required corrective actions. Provides timely notifications to students and advisors when transfer credits have been processed and entered into Banner.

Delivers accurate and detailed information, both verbally and in writing, to prospective and current students, families, and campus partners regarding transfer admissions and credit equivalencies. Develops and maintains transfer resources, including Transfer Guides for major programs and a Transfer Student Handbook, ensuring information remains current and accessible. Represents the Office of Transfer Services at orientations and other outreach events, supporting recruitment and student success initiatives.

Posting Detail Information

Posting Number	EPA03503P
Open Date	04/17/2026
Date desired for closing or initial review
Close Date	05/03/2026
Open Until Filled	No
Date Position Available	06/08/2026
Special Instructions to Applicants

Applicant Documents

Required Documents

Resume/CV
Cover Letter

Optional Documents

Unofficial Transcripts (official required from selected candidate)
DD-214 (Veterans Only)
Letter of Recommendation 1
Letter of Recommendation 2
NGB23A or NGB22/DD256 (National Guard Only)
Licenses and/or Certification required by Statute or Regulation

Supplemental Questions

Required fields are indicated with an asterisk (*).

North Carolina Central University
1801 Fayetteville St.
Durham, NC, 27707
Mainline: 919-530-6100

The Clery Act

Title IX

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Original Job Description

Toggle navigation

Student Services Specialist Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Position/Classification Title	Student Services Specialist
Working Title	Student Services Specialist
Position Number	600541
FLSA	Exempt
Appointment Type	Permanent - Full Time
Tenure Track	No
FTE	1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range	$39,587
EEO-1 Category	Professionals
SOC Code	21-1012 - Educational, Guidance, School, and Vocational Counselors

Position Overview

Be an Eagle - Where Purpose Takes Flight!	Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu.
Employee Benefits	Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave Community Service Leave NC State – Health Benefits NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 11-12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more.
Primary Function of Organizational Unit	The Office of Transfer Services (OTS) is a centralized resource for students who transfer to NCCU, and need information on academic associations, campus services, admissions requirements, course equivalences, networking opportunities, and integration into student life. The OTS advocates for all transfer students by coordinating a set of information with community college counselors, advisors, and academic staff. OTS staff recruits, answers questions, and facilitates activities that are enhancing student learning and provides accessibility to resources. The Office of Transfer Services (OTS) is committed to serving transfer students by helping them prepare for rewarding academic experiences, assisting them as they transition to NCCU, and promoting their progress toward graduation.
Primary Purpose of Position	The primary purpose of this position is to provide optimal and excellent customer service to North Carolina Central University prospective and current transfer students by assessing the learning outcomes and program applicability of previous earned coursework, military experience, and certifications. The Transfer Credit Evaluator evaluates and articulates transcript credit for new, current, and returning transfer students in the Banner information system. Evaluates and articulates credit by exam (CLEP, IB, AP, etc…) in the Banner information system. The successful candidate assists the Office of Transfer Services with the implementation of OTS policy and procedures, recruitment and participates in departmental development. This individual uses discretionary judgement (as well as assistance from academic professionals) in the evaluation of student transfer credit. Duties require high level judgement and decision making; public contact with a range of internal and external constituents; thorough knowledge of office procedures, and the ability to maintain accuracy and confidentiality of all information, files, and records. The successful candidate will create, and maintain an accurate course equivalency database in the Banner system.
Required Knowledge, Skills, and Abilities	The successful candidate must possess knowledge of FERPA guidelines and NC Central and UNC System policies and procedures; knowledge of Web navigation; knowledge of Ellucian Banner or an or equivalency system; knowledge of office and record management; knowledge of preparing correspondence; knowledge of Microsoft Office Suite (Microsoft Word, Excel and PowerPoint) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.
Minimum Education/Experience	Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Master’s degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities.
Licenses or Certification required by Statute or Regulation	N/A
Equal Opportunity Employer	Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Primary Responsibilities and Duties

Function

Managing Work Processes

Describe the specific tasks and responsibilities related to the function.

Evaluate student records, including transcripts, exams, certifications, and military documents, to determine transfer credit eligibility in accordance with NCCU and UNC System policies, articulation agreements, and memoranda of understanding. Conduct detailed transfer credit evaluations for new, current, and returning students, exercising independent judgment to determine course equivalencies and referring complex cases to academic departments through established systems such as TES. Maintain accurate and up-to-date transfer articulation data within Banner and related tracking systems, ensuring institutional compliance and academic integrity.

Research and resolve transfer credit issues, verify institutional accreditation, and support the continuous improvement of transfer evaluation processes through policy development, project participation, and professional development. Provide timely and accurate evaluations to support enrollment yield and student retention while maintaining detailed records of daily evaluations. Collaborate with internal stakeholders and contribute to the mission of the Office of Transfer Services through active engagement in departmental initiatives and other duties as assigned.

Function

Information/Records Administration

Describe the specific tasks and responsibilities related to the function.

Maintains a strong working knowledge of systems such as Banner INB, Banner SSB, TES, and BDMS to effectively process and manage transfer credit evaluations. Develops and maintains an internal transfer credit database, ensuring accurate tracking and reporting of student transfer credit information to support institutional goals. Prepares and generates reports as needed, utilizing data to inform decision-making and improve operational efficiency.

Demonstrates proficiency in modern communication tools, computer applications, and data entry processes, with the ability to navigate web-based systems and utilize standard Windows software. Leverages technical skills to create and manage transfer credit articulation databases and to query and analyze data related to institutional transfer credit and course equivalencies.

Function

Managing Work and Performance

Describe the specific tasks and responsibilities related to the function.

Must be able to identify and assess issues related to system software upgrades, including understanding impacts to user interface and overall system functionality. Applies analytical and problem-solving skills to address system-related challenges and ensure continuity of transfer credit evaluation processes. Develops and implements strategies to improve efficiency and accuracy within transfer credit procedures. Continuously evaluates workflows and recommends enhancements to optimize system performance and service delivery.

Function

Client/Customer Service

Describe the specific tasks and responsibilities related to the function.

Communicates effectively with internal and external stakeholders regarding admissions and transfer credit policies, procedures, and evaluation decisions. Responds to phone and email inquiries, meets with students to provide guidance on credit transferability, and clearly explains evaluation outcomes, including any required corrective actions. Provides timely notifications to students and advisors when transfer credits have been processed and entered into Banner.

Delivers accurate and detailed information, both verbally and in writing, to prospective and current students, families, and campus partners regarding transfer admissions and credit equivalencies. Develops and maintains transfer resources, including Transfer Guides for major programs and a Transfer Student Handbook, ensuring information remains current and accessible. Represents the Office of Transfer Services at orientations and other outreach events, supporting recruitment and student success initiatives.

Posting Detail Information

Posting Number	EPA03503P
Open Date	04/17/2026
Date desired for closing or initial review
Close Date	05/03/2026
Open Until Filled	No
Date Position Available	06/08/2026
Special Instructions to Applicants

Applicant Documents

Required Documents

Resume/CV
Cover Letter

Optional Documents

Unofficial Transcripts (official required from selected candidate)
DD-214 (Veterans Only)
Letter of Recommendation 1
Letter of Recommendation 2
NGB23A or NGB22/DD256 (National Guard Only)
Licenses and/or Certification required by Statute or Regulation

Supplemental Questions

Required fields are indicated with an asterisk (*).

North Carolina Central University
1801 Fayetteville St.
Durham, NC, 27707
Mainline: 919-530-6100

The Clery Act

Title IX

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Student Services Specialist

Edtech.com's Summary

Student Services Specialist Full Description

Peer Career Advisor (PCA) – Generalist

Manager, Student Services

ACADEMIC ADVISOR

Assistant Director, Medical Student Career Services

Associate Provost for Student Success