Cleveland State University
Student Services Specialist (Multiple 2)
🇺🇸 Cleveland, OH
🕑 Part-Time
💰 TBD
💻 Other
🗓️ July 23rd, 2025
Edtech.com's Summary
- Provide high-quality student services across admissions, financial aid, Registrar, Bursar, and academic records functions.
- Advise, investigate, and resolve questions from students, parents, visitors, and the CSU community.
- Collaborate with campus departments to offer effective referral services for academic assistance.
- Participate in developing strategies to enhance Campus411 operations and service efficiency.
- Interact with all customers with professionalism and respect.
- Use Microsoft Office Suite and higher education software such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment.
- Hold a Bachelor's degree and have at least four years of progressively responsible experience in related higher education service functions.
- Preferred qualifications include a Master's degree in higher education administration or student services and knowledge of CRM and application administration systems.
- Part-time position with 20 hours per week, flexible scheduling including some evenings and weekends, and occasional off-campus travel.
- Department: Campus411, Salary Grade: 05, Professional Staff - SEIU Salary Plan.
Student Services Specialist (Multiple 2) Full Description
Posting Category | Administrative Support/Clerical
Salary Grade | 05
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Campus411
Department Description |
Position Location |
FTE | .50
Job Summary
Provides the highest quality, comprehensive cross-functional student services for identified admissions, financial aid, Registrar, Bursar, and academic records functions. Advises, investigates, problem-solves, and resolves questions and issues from current, previous, and future students, parents, the visiting public, and the Cleveland State University (CSU) community. Works closely with colleagues across campus to provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the efficiency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect, and quality service behaviors. Performs other functionally related duties as assigned.
Minimum Qualifications Bachelor’s degree. Previous experience working with integrated software systems (as an end user). Four (4) years progressively responsible experience in at least one of the following functions: admissions, academic records, registration, financial aid, Bursar, or related service function in a higher education setting, or in an equivalent service environment. Previous experience working with Microsoft Office suite, the internet, and integrated software systems. Ability to work a flexible schedule including occasional evenings and weekends and travel off-campus as needed.
Preferred Qualifications | Master’s degree preferably in higher education administration or student personnel services and administration. Experience working with two or more of the administrative service functions covered by admissions, enrollment, or previous experience providing similar services in complex organizations covering multiple functional units. Working knowledge of CRM and application administration system e.g., PeopleSoft, OnBase, PowerFaids and Slate.
Knowledge, Skills, and Abilities (KSAs) | Knowledge of higher education organizational structures and protocols. Knowledge of, and ability to execute superior student service methodologies. Effective written and verbal communication skills, organizational skills, and decision-making abilities. Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs. Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams, and PowerPoint; and higher education software applications such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment.
Requisition Number | PT0703661S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 20 hours for each part time employee
Work Schedule | Monday- Friday, typically 8-5:00 pm (schedule TBD by Dept)
Advertising Copy |
Full Time/Part Time | Part Time
Posted Date | 07/22/2025
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 07/28/2025
Tentative Start Date |
Supplemental Questions
- * Do you have a Bachelor’s degree preferably in business, accounting, finance, education administration, or related field?
- Yes
- No
- * Do you have Two (2) years of customer service experience?
- Yes
- No
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
- Resume
- Cover Letter/Letter of Application
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