University of Vermont
Student Success Coach
🇺🇸 Hybrid - Burlington, VT
🕑 Full-Time
💰 $22 - $24 per Hour
💻 Academic Advising
🗓️ July 31st, 2025
CRM
FERPA
Salesforce
Edtech.com's Summary
The University of Vermont is hiring a Student Success Coach to assist prospective students through the enrollment process for Professional and Continuing Education (PACE) programs. The role involves providing customer service, guiding students from initial inquiry to enrollment, tracking contacts in CRM systems, supporting application processes, and collaborating with a team to ensure student satisfaction.
Highlights
- Guide prospective students through inquiry to enrollment in PACE programs.
- Serve as the first point of contact, providing customer service via email, phone, text, and live chat.
- Work collaboratively with Student Success Coaches and Student Services Advisors.
- Maintain records and track leads using CRM software (e.g., Salesforce) and SIS (e.g., Banner).
- Assist students with application processes and document verification.
- Required proficiency in database management, CRM, SIS, spreadsheet, and word processing software.
- Minimum qualifications include a bachelor's degree and 1-3 years of related experience.
- Desirable qualifications include experience in academic settings and knowledge of FERPA and student confidentiality policies.
- Pay range is $22 to $24 per hour.
- Position is unionized (UVMSU), non-exempt, and may require evening and weekend hours, with an option for a hybrid work schedule.
Student Success Coach Full Description
Student Success Coach
Please carefully review the details of this position below. To apply for the position, please click the Apply for this Job button (or see the Special Instructions below if no button appears).
The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.
For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.
Finalists for positions at UVM may be subject to a criminal background check.
For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.
Be sure to carefully review and update your application information before submitting an application!
Advertising/Posting Title | Student Success Coach
Posting Summary | Assist prospective students by playing a crucial role in guiding them through the enrollment process, from initial inquiry to successfully enrolling in Professional and Continuing Education (PACE) programs. Serve as first point of contact for prospective students, providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors, ensure a seamless experience for our students, fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors. With the guidance from the Manager, Student Success & Advising, provide comprehensive, quality and highly informed customer service outreach to prospective students and current and past program participants through email, phone, text, live chat, ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective student’s unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process. Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials. Support prospects’ needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Manager, Student Success & Advising.
Minimum Qualifications (or equivalent combination of education and experience) | Bachelor’s degree in related field and one to three years related experience required. Proficiency with database management and working ability to navigate a CRM system (i.e. Salesforce) SIS (i.e. Banner) and online registration systems required. Competency with spreadsheet and word processing software required. Demonstrated knowledge of technology and methods of communications (such as text, email, live chat, social media) required. Accuracy and attention to detail, and effective organizational, time management and records documentation skills required. Effective interpersonal, customer service and communication skills required. Evening and weekend hours may be required.
Desirable Qualifications | Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy, structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies.
Anticipated Pay Range | $22 to $24/hour
Other Information |
Special Conditions | External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, Bargaining unit position, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy
FLSA | Non-Exempt
Union Position | Yes, UVMSU
Posting Summary | Assist prospective students by playing a crucial role in guiding them through the enrollment process, from initial inquiry to successfully enrolling in Professional and Continuing Education (PACE) programs. Serve as first point of contact for prospective students, providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors, ensure a seamless experience for our students, fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors. With the guidance from the Manager, Student Success & Advising, provide comprehensive, quality and highly informed customer service outreach to prospective students and current and past program participants through email, phone, text, live chat, ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective student’s unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process. Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials. Support prospects’ needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Manager, Student Success & Advising.
Minimum Qualifications (or equivalent combination of education and experience) | Bachelor’s degree in related field and one to three years related experience required. Proficiency with database management and working ability to navigate a CRM system (i.e. Salesforce) SIS (i.e. Banner) and online registration systems required. Competency with spreadsheet and word processing software required. Demonstrated knowledge of technology and methods of communications (such as text, email, live chat, social media) required. Accuracy and attention to detail, and effective organizational, time management and records documentation skills required. Effective interpersonal, customer service and communication skills required. Evening and weekend hours may be required.
Desirable Qualifications | Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy, structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies.
Anticipated Pay Range | $22 to $24/hour
Other Information |
Special Conditions | External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, Bargaining unit position, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy
FLSA | Non-Exempt
Union Position | Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location | Burlington, Vermont, United States
Job Open Date | 07/23/2025
Job Close Date (Jobs close at 11:59 PM EST.) |
Open Until Filled | No
Job Open Date | 07/23/2025
Job Close Date (Jobs close at 11:59 PM EST.) |
Open Until Filled | No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title | Program Specialist
Posting Number | S5682PO
Department | PACE - Administration/50100
Position Number | 00023124
Employee FTE | 1.0
Employee Term | 12
Posting Number | S5682PO
Department | PACE - Administration/50100
Position Number | 00023124
Employee FTE | 1.0
Employee Term | 12
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Chronicle of Higher Education
- HigherEdJobs
- Inside Higher Ed
- Seven Days
- UVM Employee (Please specify below)
- UVM Employment Web Site
- Vermont JobLink (Department of Labor)
- Other (Please specify below)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
©2019 The University of Vermont – Burlington, VT 05405 – (802) 656-3131
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