Edtech.com's Summary

Arizona State University is hiring a Student Support Specialist to support the advising front office within the School of Molecular Sciences. The role involves serving as the primary contact point for undergraduate students, managing inquiries, scheduling advising appointments, and providing administrative support to academic advisors while contributing to school-wide initiatives that promote student success.

Highlights

Provide counseling and guidance to students on program procedures, policies, and academic issues.
Serve as first point of contact for student inquiries via phone, email, and in-person.
Assist students with scheduling advising appointments and navigating academic processes.
Support administrative functions for advising staff and coordinate office logistics.
Utilize software such as Salesforce, DARS, Peoplesoft, e2e, and Microsoft Office Suite.
Collaborate with other colleges and university offices on student retention and persistence activities.
Maintain student records, create reports, and process DARS exceptions through the Dean’s office.
Participate in staff meetings, professional development, and provide training to student workers.
Requirement: Associate's degree and one year of relevant experience or equivalent combination of education and experience.
Salary range: $45,000 to $48,000 annually, depending on experience.

Student Support Specialist Full Description

Job Profile:Student Support Specialist 1

Job Family:Student Support Services

Time Type:Full time

Max Pay - Depends on experience:$48,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

The School of Molecular Sciences is seeking a motivated, student-focused Student Support Specialist to play a key role in supporting the advising front office and ensuring exceptional service to undergraduate students. This position is central to the smooth operation of the advising office and provides vital support to both students and advising staff.

The Student Support Specialist will serve as the first point of contact for students, triaging inquiries via phone, email, and in-person communication, and ensuring accurate and timely responses. This role assists students with scheduling advising appointments and navigating academic processes and procedures, while also providing administrative support to academic advisors. In addition, the position contributes to school-wide initiatives by assisting SMS leadership with administrative tasks, events, and special projects that promote student success.

This position supports both immersion (on-campus) and online undergraduate student populations, requiring strong communication, organizational, and customer service skills. The Student Support Specialist reports directly to the Student Support Coordinator and the Associate Director of Academic Services.

Hybrid work or an alternative work schedule may be considered after hire and training.

Position Salary Range:

$45,000-$48,000; DOE

Essential Duties:

Counsels and confers with students providing program procedures, policies, goals and objectives, technical guidance and problem resolution.
Directs students to appropriate program advisors for further program guidance.
Coordinates and administers student support to enrolled and prospective students, such as course registration, course overrides, petitioning, withdrawals, program documentation, ASU tools, information sessions, and events.
Utilizes and demonstrates fluency with a wide range of relevant and appropriate software and retention-focused strategies including Salesforce, DARS, Peoplesoft, e2e, etc.
Assists in collaboration with other colleges and central university offices to ensure a coordinated approach to student retention and persistence activities.
Initiates, develops and sustains strong positive relations with other departments to ensure achievement of the mission and goals of the department and college toward student success.
Assists with college and unit initiatives to ensure student, faculty, advising staff, and administration needs are met.
Assists with development of goals and objectives for advising office operations, in support of the college strategic plan.
Maintains student records on database, creates, and provides reports. Provides contact point for enrolled and prospective student information.
Assists with coordinating office logistics, scheduling, and other related matters to support advising staff.
Initiates DARS exceptions through the college Dean's office and assists advising staff in processing DARS exceptions within the unit
Attends and participates in staff meetings, professional development seminars, and other student support related meetings.
Works with faculty to resolve student inquiries and concerns.
Assists in providing training and guidance to student workers.

Desired Qualifications:

Experience working in a higher education environment
Ability to direct and provide support to undergraduate students enrolled at the university
Ability to utilize a wide range of software including knowledge of Microsoft Office Suite
Comfortable working in an environment focused on continuous improvement and innovation
Evidence of effective written and verbal communication skills

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Department Statement:

The School of Molecular Sciences is now:

Ranked in the top 10 in annual number of graduating chemistry/biochemistry majors
Ranked number 6 worldwide in high-impact publications in chemistry
Among the top 25 U.S. Ph.D. institutions in chemical research spending

Our students are offered a wide range of research and learning experiences from the traditional areas through highly interdisciplinary and collaborative projects for which ASU is famous. Our faculty and students are tackling some of the most challenging molecular problems of today, combining theory, spectroscopy, structural analysis, synthesis, molecular biology and biogeochemistry to forge new fundamental understandings of the molecular world around us. Such understanding is applied to the design and construction of new nanostructures, drugs, and materials for energy conversion and sustainability.

Please visit our website at https://sms.asu.edu

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14463.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:A fingerprint check is not required for this position.

Original Job Description