Team Lead - Business Services Office

🇺🇸 Hybrid - Newark, NJ

🕑 Full-Time

💰 $82K - $126K

💻 Other

🗓️ October 2nd, 2025

CRM Salesforce Tableau

Edtech.com's Summary

Rutgers University is hiring a Team Lead for the Business Services Office within the Division of Enrollment Management. The role involves supervising operations focused on student accounting, financial aid disbursement, and cashiering services while collaborating with various university departments to ensure compliance and enhance financial literacy and retention.

Highlights

Lead and supervise the Business Services functional area at the RU–N One Stop Service Center.
Manage a team supporting student accounting, term bill assistance, financial aid disbursement, collections counseling, and cashiering.
Ensure compliance with university policies, state regulations, and federal laws related to tuition, billing, and refunds.
Oversee training, quality assurance, case resolution, customer service, strategic planning, and compliance.
Serve as liaison between One Stop and central offices such as Financial Aid, Registrar, Admissions, and Academic Advising.
Establish performance standards, conduct evaluations, and manage hiring and training of professional staff.
Operate independently with broad objectives and limited oversight.
Maintain advanced knowledge of student information systems and collaborate with technical partners to resolve issues.
Salary range from $82,166 to $125,837 with a final offer based on qualifications and experience.
Qualifications include a Bachelor’s degree or equivalent experience, minimum five years in program coordination or administration, and two years supervisory experience.
Preferred experience includes student accounting, financial aid, and knowledge of Rutgers systems such as Oracle Cloud Financial Management, Tableau, Salesforce CRM, IMS, FAMS, NSLDS, HESAA, and ImageNow.
Position requires attending off-campus functions and availability for weekends/evenings as needed.