Edtech.com's Summary

Elgin Community College is hiring a Technical Enrollment Coordinator to lead daily operations for enrollment services and provide technical support for student information systems. The role requires scheduling, training team members, troubleshooting registration issues, and liaising with web developers to ensure data accuracy and enhance workflows.

Highlights

Provide leadership and oversight for daily operations and workflow of enrollment support.
Train staff and students on registration systems and website navigation.
Troubleshoot accessECC issues and collaborate on resolutions.
Serve as liaison to web designers to ensure accurate data and web services development.
Develop communication strategies to assist students and staff with enrollment services.
Require knowledge of MS Office Suite and effective verbal and written communication skills.
Required qualifications include an associate degree or equivalent experience; bachelor's degree preferred.
Work schedule includes flexibility with possible evening and weekend hours.
Full-time position with an annual salary range of $41,926 to $55,901 plus medical, dental, vision, retirement, and other benefits.
Serve a diverse student population at a college with strong commitment to inclusion and equal opportunity.

Technical Enrollment Coordinator Full Description

About ECC:

| Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

| Typical schedule: Monday and Thursday 8:00 AM–5:00 PM, Tuesday and Wednesday 10:00 AM–7:00 PM, and Friday 8:00 AM–4:00 PM. Schedule subject to change based on departmental needs or special events

Rate of Pay:

| This is a Full-Time Support Staff position at grade 12 with an annual salary range of $41,926 to $55,901. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.Benefits:Medical, Dental, Vision InsuranceLife and Long-Term Disability InsuranceFlexible Spending Account (FSA, DCA, Commuter)Retirement Plans (Pension, 457b, 403b)Time Off with PayProfessional Development/ExpenseTuition ReimbursementEmployee Assistance Program (EAP)Sick Banks

FLSA Status:

| Non-Exempt

Grant Funded:

| No

Job Summary:

| An employee in this classification performs work of moderate difficulty by providing leadership to the team through scheduling, orienting and providing exemplary customer service to students. Work involves the ability to troubleshoot registration issues and to orient students on registration. General supervision is received from the assigned manager.

Required Knowledge, Skills & Abilities:

| 1. Associate degree or equivalent combination of training and experience.
2. Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
3. Working skills in verbal and written communication.
4. Working skills in team leadership, organization, scheduling and decision making.
5. Good knowledge of MS Office Suite.
6. Must be available to work a flexible schedule, including evenings and weekends when required by the department’s needs.

Desired Knowledge, Skills & Abilities:

| Bachelor's degree

Essential Duties:

| 1. Provide oversight for the daily operations and workflow of First Stop. Provide direction and training for staff and student worker(s); ensure coverage and coordinate responses to accessECC issues and resolutions.
2. Respond to inquiries in all modalities of communication; train students to navigate the website; respond to questions and guide students and staff regarding use of accessECC services and facilitate utilization of college resources through referrals to appropriate services and personnel.
3. Identify and propose resolutions to accessECC issues in collaboration with business analyst.
4. Serve as liaison to web designers regarding accuracy of data and development of web services.
5. Develop and implement communication that will assist students and staff with enrollment services utilizing relevant and up-to-date technology.
6. Maintains required training, licensure and/or certifications
7. Maintains confidentiality of privileged information and adheres to applicable privacy laws
8. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
9. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
10. Adheres to department guidelines for attendance and punctuality

Other Duties:

| May be required to provide back-up for registration, as needed.May be required to work evenings and Saturdays during peak periods of registration and special events, i.e., orientations and graduations.Perform other job-related duties as assigned which pertain to the job description.Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

| Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

| Close visual acuity (e.g. computer, assembly)

Work Environment:

| Moderate noise

Environmental Conditions:

| Typical office or administrative

Current SSECCA Union Member Information:

| The initial posting date for this position is 11/13/2025. Elgin Community College Support Staff Association (SSECCA) members that apply by 11/20/2025 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

| Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

Original Job Description