University of Idaho
Technology Solutions Partner I or II
🇺🇸 Moscow, ID
🕑 Full-Time
💰 $23 - $26 per Hour
💻 Information Technology
🗓️ June 25th, 2025
Edtech.com's Summary
University of Idaho is hiring a Technology Solutions Partner I or II. The role involves providing direct technology support to faculty and staff, acting as a liaison and technical advisor within the Office of Information Technology to resolve IT incidents, fulfill service requests, and collaborate with customers to implement effective technology solutions.
Highlights
- Serve as primary Office of Information Technology liaison and technical advisor for university departments and colleges.
- Document and resolve IT incidents and service requests following defined OIT processes.
- Maintain asset records within the work management system and create knowledge base articles.
- Coordinate with other OIT teams to deliver comprehensive IT support.
- Train new employees and mentor staff (Level II role).
- Required software/technical skills include familiarity with SCCM, Active Directory, Azure tools, Jamf, and VoIP equipment for Level II positions.
- Compensation: TSP I starts at $22.82 per hour, TSP II starts at $26.24 per hour, both dependent on experience.
- Qualifications for TSP I include one year of customer service experience plus relevant technology certifications or coursework; TSP II requires three years of IT technical support experience.
- Preferred qualifications include IT certifications such as CompTIA A+, MTA, Apple Certified Support Professional, and experience in higher education environments.
- Physical requirements involve lifting IT equipment up to 50 pounds, moving between buildings, climbing stairs and ladders, and working in confined spaces.
Technology Solutions Partner I or II Full Description
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Technology Solutions Partner I or II
Position Details
Position Information
Internal Posting? |
Posting Number | SP004914P
Position Title | Technology Solutions Partner I or II
Division/College | Information Technology Services
Department | Customer Experience and Engagement
Location | Moscow
Posting Context Statement | The Technology Solutions Partner (TSP) team, part of the Office of Information Technology (OIT), supports faculty and staff using technology to meet the University of Idaho’s teaching, learning and research mission. The TSP team is the primary OIT liaison, technology service representative, and technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and resolving issues.
Position Overview | Technology Solutions Partner IThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level I positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.
Duties may include: Follow defined OIT processes to document and resolve incidents or requests for service Provide excellent customer service by communicating with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Find standard or known information technology solutions for user needs Submit requests on behalf of information technology users when solutions are not known or readily available Other duties as assigned
Technology Solutions Partner IIThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | Join Office of Information Technology (OIT) | University of Idaho
Posting Number | SP004914P
Position Title | Technology Solutions Partner I or II
Division/College | Information Technology Services
Department | Customer Experience and Engagement
Location | Moscow
Posting Context Statement | The Technology Solutions Partner (TSP) team, part of the Office of Information Technology (OIT), supports faculty and staff using technology to meet the University of Idaho’s teaching, learning and research mission. The TSP team is the primary OIT liaison, technology service representative, and technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and resolving issues.
Position Overview | Technology Solutions Partner IThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level I positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.
Duties may include: Follow defined OIT processes to document and resolve incidents or requests for service Provide excellent customer service by communicating with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Find standard or known information technology solutions for user needs Submit requests on behalf of information technology users when solutions are not known or readily available Other duties as assigned
Technology Solutions Partner IIThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | Join Office of Information Technology (OIT) | University of Idaho
Position Qualifications
Required Experience | Technology Solutions Partner I One year of experience working in a customer service-oriented role (any industry) One or more of the following: Obtained technology certification(s) 6 or more credits of college-level technology-related coursework Work in a technology support role
Technology Solutions Partner IIThree years in an information technology role, directly providing technical support to customers
Required Education | Technology Solutions Partner I or II High School Diploma or equivalent
Required Other | Technology Solutions Partner I or IINone
Additional Preferred | Technology Solutions Partner I Associate’s Degree or higher in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications skills Excellent critical thinking and problem-solving skills Basic understanding of enterprise network infrastructure and connectivity Experience in higher education Possess a valid driver’s license and be able to successfully pass a driver’s record check
Technology Solutions Partner IIBachelor’s Degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check
Physical Requirements & Working Conditions | Technology Solutions Partner I or IIAbility to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | N/A: No degree requirement
Technology Solutions Partner IIThree years in an information technology role, directly providing technical support to customers
Required Education | Technology Solutions Partner I or II High School Diploma or equivalent
Required Other | Technology Solutions Partner I or IINone
Additional Preferred | Technology Solutions Partner I Associate’s Degree or higher in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications skills Excellent critical thinking and problem-solving skills Basic understanding of enterprise network infrastructure and connectivity Experience in higher education Possess a valid driver’s license and be able to successfully pass a driver’s record check
Technology Solutions Partner IIBachelor’s Degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check
Physical Requirements & Working Conditions | Technology Solutions Partner I or IIAbility to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | N/A: No degree requirement
Posting Information
FLSA Status | Non-Exempt
Employee Category | Classified
Pay Range | TSP I $22.82 per hour +DOE / TSP II $26.24 per hour +DOE
Type of Appointment | Academic Year
FTE | 1
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 06/21/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Posting will remain open until qualified pool of candidates are identified. Applications received on or before July 7, 2025 will receive first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Employee Category | Classified
Pay Range | TSP I $22.82 per hour +DOE / TSP II $26.24 per hour +DOE
Type of Appointment | Academic Year
FTE | 1
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 06/21/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Posting will remain open until qualified pool of candidates are identified. Applications received on or before July 7, 2025 will receive first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Applicant Documents
Required Documents
- Resume/CV
- Cover Letter/Letter of Application
- List of References
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- Disabled in Higher Ed
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Veterans in Higher Ed
- Word of Mouth
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question)
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