Centene Corporation
Trainer II
Edtech.com's Summary
Centene is hiring a Trainer II to develop and conduct various training programs and auditing tools for Member and Provider Service roles within their contact centers. The role involves performing training needs analyses, facilitating train-the-trainer sessions, maintaining training records, and coordinating corrective training initiatives to improve staff performance.
Highlights
- Develop and deliver training programs for call center staff in Member and Provider Services.
- Conduct training needs analyses to determine specific skill gaps.
- Facilitate train-the-trainer processes related to various systems.
- Audit work and coordinate corrective training actions and materials.
- Maintain records of training activities and monitor employee progress.
- Research and recommend external training programs.
- Requires a Bachelor's degree or equivalent experience and 3+ years of training experience, preferably in managed care or healthcare.
- Auditing experience is preferred.
- Pay range between $56,200.00 and $101,000.00 per year.
- Position is primarily remote and requires flexible availability across time zones.
Trainer II Full Description
Trainer II
- Business Area: Human Resources & Training
- Job Type: Full time
- Date Posted: Mar 31 2026
- Job Number: 1634776
Trainer II
Description
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Responsible for developing and conducting a variety of training programs and/or auditing tools for Member and Provider Service roles in Centene’s contact centers.
*** The Trainer II role is primarily remote. Candidates must have flexible availability to accommodate various time zones to be considered for the position. ***
Responsibilities:
- Conduct training needs analyses to determine specific training needs for call center staff
- Identify, develop and conduct appropriate training programs, including selecting and designing appropriate training aids
- Facilitate the train the trainer process as it relates to various systems
- Research, analyze and recommend external training programs
- Maintain records of training activities and employee progress
- Audit work and coordinate training initiatives to identify, develop and publish corrective actions and educational materials
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: Bachelor's degree in related field or equivalent experience. 3+ years of training experience, preferably in a managed care or healthcare setting. Auditing experience preferred.Pay Range: $56,200.00 - $101,000.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
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