Corpay
Training Specialist
Edtech.com's Summary
Corpay is hiring a Training Specialist to develop, deliver, and enhance training programs for Airline Operations agents within their Lodging division. The role requires managing both new hire and ongoing training initiatives, collaborating with operations leadership, and adapting delivery methods for virtual and classroom environments.
Highlights
- Develop and conduct training sessions for new hires and existing Airline Operations agents.
- Travel up to 30% domestically and internationally for on-site training and assessments.
- Maintain and update training materials, user guides, and learning methodologies.
- Monitor trainee performance and provide feedback to management and trainees.
- Support new hire onboarding, including system access and setup.
- Serve as a Subject Matter Expert on technology applications and airline processes.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Require at least 1 year of training or facilitation experience and operational customer service experience.
- Preferred skills include presentation design, e-learning content creation, and strong coaching abilities.
- Benefits include medical, dental, vision, 401(k), PTO, employee discounts, and company fitness programs.
Training Specialist Full Description
Training Specialist
Florida, USA•
Illinois, USA•
Kentucky, USA
Job Description
What We Need
Corpay is currently looking to hire a Training Specialist within our Lodging division. This position falls under our Airline Operations line of business and supports our crew accommodations services. In this role, you will be responsible for developing, delivering, and continuously improving training programs for Airline Operations agents, including new hire and ongoing training initiatives. You will report directly to the Operations Manager and regularly collaborate with Operations Supervisors, Managers, and cross-functional support teams.
How We Work
As a Training Specialist, you will be expected to work in a hybrid environment, with flexibility to support in-person training as business needs require. Corpay will set you up for success by providing:
- Company-issued equipment
- Formal, hands-on onboarding and role-specific training
- Tools and resources needed to support both virtual and classroom-based learning environments
Role Responsibilities
The responsibilities of the role will include:
- Traveling occasionally (up to 30%) to conduct on-site training and assessments within the U.S. and internationally
- Conducting training initiatives for new hires and existing TAConnections Airline Operations agents
- Coordinating and managing training sessions for groups of 1 to 20 trainees while ensuring learning objectives are achieved
- Developing, maintaining, and updating comprehensive training materials, user guides, and learning methodologies in partnership with Operations leadership
- Monitoring trainee performance during classroom instruction, shadowing, and on-the-job training, and communicating progress to management
- Providing actionable performance and behavioral feedback to trainees throughout the training process
- Establishing and maintaining structured training programs, including syllabi, class schedules, attendance records, and performance documentation
- Maintaining accurate training records, including attendance, assessments, and completion of required training updates
- Assisting with new hire onboarding by supporting system access, application setup, credentials, and communication processes
- Serving as a Subject Matter Expert (SME) on TAConnections technology applications, airline-specific processes, and vendor configurations
- Collecting and analyzing operational and airline-specific information to recommend updates to training content and delivery methods
- Continuously improving learning materials and e-learning platforms to ensure alignment with company standards and operational changes
- Adapting training delivery to both virtual and in-person environments as required
- Collaborating closely with Operations Management to ensure training effectiveness and alignment with business goals
- Staying current on industry trends and participating in ongoing self-development and training updates
- Adjusting work hours as needed to support trainees across different time zones, including occasional early or late hours, weekends, or holidays
Qualifications & Skills
- 1+ years of training, facilitation, or equivalent experience
- 1+ years of experience in an operational customer service environment (airline or hotel industry experience preferred)
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment
- Excellent written, verbal, and interpersonal communication skills
- Ability to work independently and collaboratively as part of a team
- High attention to detail with a commitment to delivering polished, professional training materials
Preferred Qualifications:
- Experience designing and delivering presentations using MS PowerPoint or similar tools
- Experience creating or supporting online and e-learning content
- Strong coaching and facilitation skills
- Ability to build rapport with individuals across diverse cultures and backgrounds
- Demonstrated ability to influence others through strong interpersonal skills
- Innovative, self-starter mindset with a passion for learning and employee development
- Strong listening, problem-solving, and multitasking skills
- Bachelor’s degree preferred
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
- Employee discounts with major providers (wireless, gym memberships, car rentals, and more)
- Philanthropic support through local and national organizations
- Fun, collaborative culture with company-wide contests and prizes
Equal Opportunity Employer/Affirmative Action Employer
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
Job Details
Job Family
Customer Service
Pay Type
Salary
Employment Indicator
Employee
