Edtech.com's Summary

Medxcel is hiring a Training Specialist II to deliver in-person and virtual technical and soft skills training, develop training materials, and monitor learning retention using Kirkpatrick evaluation standards. The role includes creating training plans, supporting instructional design, providing second-level technical support, and managing multiple projects related to healthcare facilities management.

Highlights

Deliver interactive technical training in face-to-face, blended, and distance learning formats.
Create and administer Kirkpatrick learning evaluations to measure retention and behavioral change.
Develop supplemental training materials such as guides, checklists, and infographics.
Support new site implementation and coordinate with project managers on training schedules.
Facilitate soft skills and leadership development learning sessions.
Participate in training needs analysis using ADDIE methodology.
Manage multiple projects with regular status updates and improve learning service workflows.
Require 3-5 years of technical training experience, an associate or bachelor's degree (master's preferred), and proficiency with Microsoft Office and web-based instructional technologies.
Travel up to 70% and occasional shift work before 8 AM or after 5 PM is required.
Demonstrate problem-solving, planning, communication, and emotional intelligence skills.

Training Specialist II Full Description

Training Specialist II

17052
United States
Training and Development

Job Description

Overview
Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

The Training Specialist II instructs in-person and virtual technical training and soft skills courses. This individual creates and implements technical training plans for field leaders and technicians and monitors learning retention via Kirkpatrick evaluation standards and metrics. The Training Specialist II supports the instructional design team by creating supplemental training materials for technical and soft skills programs and conducting regular audits of technical training content to ensure resources remain up to date. This individual also serves as level two support for user questions about assigned technical training platforms.

This position will be located at Home Office (CO) - Anywhere.
Responsibilities

Technical Training and New Site Implementation

Deliver well-paced, interactive technical training sessions in face-to-face, blended, and distance learning environments.
Create and administer Kirkpatrick learning evaluations to measure learning retention, skills mastery, and behavioral change (i.e. full adoption of technology and consistent use on the job).
Identify at-risk learners and provide additional training support in the classroom or virtually as appropriate.
Monitor long-term learner performance in technical systems and provide remediation support as needed in coordination with site leadership.
Work with key stakeholders and subject matter experts (SMEs) in the development of implementation training plans.
Create training schedules for new site implementations and work collaboratively with implementation project managers when non-standard schedules are needed.
Conduct train-the-trainer sessions on specific topics and ensure trainees can demonstrate proficiency.

Soft Skills Facilitation

Facilitate in-person and virtual learning sessions to support growth in people skills, productivity, and/or leadership development.
Create a safe learning environment and effectively facilitate open, honest discussion on interpersonal topics.
Engage learners in interactive activities and simulations to create meaningful context and foster behavioral change.
Monitor and report on Level III Kirkpatrick metrics to measure behavioral change against desired learning outcomes.

Instructional Design

Participate in training needs analysis using ADDIE methodology to identify desired learning outcomes, learning objectives, training requirements, project constraints, and evaluation metrics.
Create supplemental training materials as part of the instructional design plan, including quick reference guides, checklists, infographics, screenshots, screenflows, and other materials to support the instructional design team.
Conduct regular audits of technical training content to ensure resources remain up to date and make specific, detailed recommendations for any changes needed.
Actively research and learn new technologies, training methodologies, and technical content that may enhance training curriculum.

Project Management

Successfully manage and provide regular status updates on multiple projects or training plans.
Develop and implement streamlined learning services processes and workflows to improve quality and ensure timeliness of deliverables.
Maintain open communication with ODL&T leadership and key stakeholders, providing transparency about critical issues and recommending solutions.

General Learning Services

Troubleshoot problems and resolve issues with customers.
Provide subject matter expertise to other departments as needed.
Manage rosters and attendance records for sessions delivered.
Other duties as assigned.

Qualifications
Education:
Minimum Required:

Associate or bachelor’s degree in related field, or equivalent related experience.

Preferred:

Master’s degree in related field (e.g. Business, Instructional Design, Adult Learning, Technology).

License/Certification:

Minimum Required:

None

Preferred:

None

Experience:

Minimum Required:

3-5 years of experience in technical training instruction.

Preferred:

5-7 years of experience in technical training instruction.
1-3 years of experience in online instruction.
1-3 years of experience in soft skills and/or leadership development facilitation.
1-3 years of experience in basic instructional design.

Knowledge, Skills and Abilities:

PROBLEM SOLVING– Identify problems, consider multiple solutions, and resolve problems in a timely, professional, and collaborative manner.
PLANNING & TIME MANAGEMENT– Plan and prioritize work, use time effectively, and develop realistic action plans.
ANALYSIS – Assess learning evaluation measures and discern patterns and opportunities for enhancing training curriculum.
QUALITY FOCUS – Proactively seek ways to improve service delivery while demonstrating strong attention to detail and meeting or exceeding quality standards.
FLEXIBILITY – Adapt quickly to changes in scope or direction and maintain positive attitude during difficult transitions.
COMMUNICATION – Effectively communicate with associates and leaders across the organization in person, in writing, and through virtual channels.
EMOTIONAL INTELLIGENCE – Consistently interact in an honest, respectful manner with customers, associates, and leaders at all levels of the organization, showing empathy and genuine caring for every individual.
TECHNICAL SKILLS – Expertise with Microsoft Office suite and web-based instructional technologies.
TRAVEL REQUIRED – Up to 70% (overnight required).
SHIFT WORK REQUIRED – Ability to conduct training after 5:00 PM or before 8:00 AM (occasionally).

#MFMCORP

Original Job Description

Training Specialist II

17052
United States
Training and Development

Job Description

Deliver well-paced, interactive technical training sessions in face-to-face, blended, and distance learning environments.
Create and administer Kirkpatrick learning evaluations to measure learning retention, skills mastery, and behavioral change (i.e. full adoption of technology and consistent use on the job).
Identify at-risk learners and provide additional training support in the classroom or virtually as appropriate.
Monitor long-term learner performance in technical systems and provide remediation support as needed in coordination with site leadership.
Work with key stakeholders and subject matter experts (SMEs) in the development of implementation training plans.
Create training schedules for new site implementations and work collaboratively with implementation project managers when non-standard schedules are needed.
Conduct train-the-trainer sessions on specific topics and ensure trainees can demonstrate proficiency.

Soft Skills Facilitation

Facilitate in-person and virtual learning sessions to support growth in people skills, productivity, and/or leadership development.
Create a safe learning environment and effectively facilitate open, honest discussion on interpersonal topics.
Engage learners in interactive activities and simulations to create meaningful context and foster behavioral change.
Monitor and report on Level III Kirkpatrick metrics to measure behavioral change against desired learning outcomes.

Instructional Design

Participate in training needs analysis using ADDIE methodology to identify desired learning outcomes, learning objectives, training requirements, project constraints, and evaluation metrics.
Create supplemental training materials as part of the instructional design plan, including quick reference guides, checklists, infographics, screenshots, screenflows, and other materials to support the instructional design team.
Conduct regular audits of technical training content to ensure resources remain up to date and make specific, detailed recommendations for any changes needed.
Actively research and learn new technologies, training methodologies, and technical content that may enhance training curriculum.

Project Management

Successfully manage and provide regular status updates on multiple projects or training plans.
Develop and implement streamlined learning services processes and workflows to improve quality and ensure timeliness of deliverables.
Maintain open communication with ODL&T leadership and key stakeholders, providing transparency about critical issues and recommending solutions.

General Learning Services

Troubleshoot problems and resolve issues with customers.
Provide subject matter expertise to other departments as needed.
Manage rosters and attendance records for sessions delivered.
Other duties as assigned.

Qualifications
Education:
Minimum Required:

Associate or bachelor’s degree in related field, or equivalent related experience.

Preferred:

Master’s degree in related field (e.g. Business, Instructional Design, Adult Learning, Technology).

License/Certification:

Minimum Required:

None

Preferred:

None

Experience:

Minimum Required:

3-5 years of experience in technical training instruction.

Preferred:

5-7 years of experience in technical training instruction.
1-3 years of experience in online instruction.
1-3 years of experience in soft skills and/or leadership development facilitation.
1-3 years of experience in basic instructional design.

Knowledge, Skills and Abilities:

PROBLEM SOLVING– Identify problems, consider multiple solutions, and resolve problems in a timely, professional, and collaborative manner.
PLANNING & TIME MANAGEMENT– Plan and prioritize work, use time effectively, and develop realistic action plans.
ANALYSIS – Assess learning evaluation measures and discern patterns and opportunities for enhancing training curriculum.
QUALITY FOCUS – Proactively seek ways to improve service delivery while demonstrating strong attention to detail and meeting or exceeding quality standards.
FLEXIBILITY – Adapt quickly to changes in scope or direction and maintain positive attitude during difficult transitions.
COMMUNICATION – Effectively communicate with associates and leaders across the organization in person, in writing, and through virtual channels.
EMOTIONAL INTELLIGENCE – Consistently interact in an honest, respectful manner with customers, associates, and leaders at all levels of the organization, showing empathy and genuine caring for every individual.
TECHNICAL SKILLS – Expertise with Microsoft Office suite and web-based instructional technologies.
TRAVEL REQUIRED – Up to 70% (overnight required).
SHIFT WORK REQUIRED – Ability to conduct training after 5:00 PM or before 8:00 AM (occasionally).

#MFMCORP

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