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Widener University
Advancement CRM Administrator
Blackbaud
CRM
Edtech.com's Summary
Widener University is hiring an Advancement CRM Administrator to serve as the primary administrator and strategic steward of the Constituent Relationship Management system supporting fundraising, alumni engagement, and donor stewardship. Reporting to the Executive Director of Annual Giving and Advancement Services, the Administrator owns the administration, optimization, and ongoing evolution of the CRM and related advancement technologies. The role partners with Advancement staff, University IT, and external vendors to drive operational efficiency and data-informed decision making.
Highlights
- Serves as the primary administrator for the Advancement CRM, supporting functionality, user needs, and enhancements
- Partners with Advancement and IT leadership to implement the advancement technology roadmap
- Evaluates and recommends system enhancements, new features, and third-party tools
- Manages CRM integrations with related advancement and university systems
- Oversees data imports, exports, and automated processes to ensure accurate information across platforms
- Establishes data standards, business rules, and quality control procedures for data integrity
- Requires a bachelor’s degree in business, information systems, data science, or a related field
- Requires three or more years of experience administering CRM or enterprise database systems
- Prefers experience with Blackbaud NXT, Slate, Salesforce, or similar advancement CRM platforms
- Involves occasional evening and weekend work to support volunteer engagement and cultivation activities
Advancement CRM Administrator Full Description
Position Summary
As a member of University Advancement’s Development and Engagement team, the Advancement CRM Administrator reports to the Executive Director of Annual Giving and Advancement Services and serves as the primary administrator and strategic steward of the Constituent Relationship Management (CRM) system that supports fundraising, alumni engagement, and donor stewardship efforts. This position is responsible for the administration, optimization, and ongoing evolution of the CRM and related advancement technologies, ensuring that systems, data, and processes effectively support advancement goals while maintaining data integrity, security, and compliance with institutional standards. By partnering with Advancement staff, University IT, and external vendors, this role helps drive operational efficiency, support data-informed decision making, and enhance the user experience across the advancement technology ecosystem.
CRM Administration & Technology Strategy
- Serves as the primary administrator for the Advancement CRM, supporting system functionality, user needs, and ongoing enhancements
- Partners with University Advancement and University IT leadership to implement the advancement technology roadmap
- Evaluates and recommends system enhancements, new features, and third-party tools to improve operational effectiveness
- Supports system upgrades, testing efforts, and implementation of new functionality
Systems Integration & Data Management
- Manages and supports integrations between the CRM and related advancement and university systems
- Oversees data imports, exports, and automated processes to ensure accurate and consistent information across platforms
- Establishes and maintains data standards, business rules, and quality control procedures that promote data integrity and reliability
Minimum Qualifications
- Bachelor’s degree in Business, Information Systems, Data Science, or a related field, or an equivalent combination of education and experience
- Three or more years of experience administering and supporting CRM or enterprise database systems, preferably in higher education, advancement, or nonprofit organizations
- Experience managing constituent or customer data, system configurations, reporting, and user support
- Demonstrated ability to maintain data integrity through data governance, quality control, and record management practices
- Strong project management, analytical, problem-solving, and organizational skills
Preferred Qualifications
- Experience with Blackbaud NXT, Slate, Salesforce, or similar CRM platforms
- Familiarity with advancement technologies such as AlumniQ, ThankView/EverTrue, or Colleague
- Experience supporting CRM implementations, system integrations, or major technology enhancement projects
- Experience working with external vendors and technology partners
Additional Requirements
Ability and willingness to travel and to work evenings and weekends to support volunteer engagement and cultivation activities.
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