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Purdue University
Desktop Support Specialist, Lead
Help Desk
MacOS
Networking
Edtech.com's Summary
Purdue University is hiring a Desktop Support Specialist, Lead to coordinate hands-on technical support for faculty and staff at the West Lafayette campus. The role installs, upgrades, and troubleshoots hardware, software, and peripheral devices across Windows and Macintosh workstations, working alongside a team of IT staff to keep academic, instructional, and research technology running smoothly. It’s a full-time, non-exempt, on-site position.
Highlights
- Coordinates and delivers desktop support services to faculty and staff, covering installs, upgrades, and ongoing maintenance
- Troubleshoots hardware and software issues across Windows and Apple/Macintosh workstations
- Supports peripheral devices, operating systems, hardware drivers, and common office automation software
- Applies working knowledge of PC hardware networking, IP networking concepts, and firewalls
- Holds or is working toward Apple A+ certification, expected within the first six months of employment
- Requires an associate degree in Computer Science, Computer Technology, or a related field plus 2 years of IT desktop support experience (or an equivalent combination of education and experience)
- Prefers basic Microsoft Active Directory and group policy management experience, plus familiarity with SCCM for collections and packages
- Prefers prior academic support experience and knowledge of LAN-based workstation/user administration
- Provides patient, quality end-user support and training with strong verbal and written communication skills
- Purdue University will not sponsor employment authorization for this position
Desktop Support Specialist, Lead Full Description
Job Summary
The Desktop Support Specialist is responsible for coordinating and providing technical support services to faculty and staff. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; develop and implement new uses of information technology to enhance academic, instructional, and research activities. Work with a team of information technology staff to provide services to faculty and staff.
What We're Looking For
Education and Experience Required:
- Associate degree in Computer Science, Computer Technology OR a related field of study
- Two (2) years of IT desktop support or related IT experience
- Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
- In lieu of degree, consideration will be given to an equivalent combination of related education and required experience (associate's degree + 4 years of experience; HS/HSE + 6 years of experience)
Skills Required:
- Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
- Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
- Knowledge of personal computer, network, server and office productivity technologies
- Knowledge of computer networking concepts including IP networking and firewalls
- Capable of providing quality end-user support and training with patience and consideration of others
- Clear and effective verbal and written communications skills; good interpersonal skills
- Demonstrated ability to troubleshoot hardware and software problems on desktops
- Ability to lift and carry 10-25 pounds frequently and 40 pounds occasionally
- Ability to complete projects within deadlines
- Ability to plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
Preferred:
- Basic understanding of Microsoft Active Directory management including group policy
- Ability to navigate collections and packages via SCCM
- Previous academic support is strongly preferred
- Knowledge of workstation/user administration within a LAN environment
- Web design and maintenance desirable
- Knowledge of multiple operating systems
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible for Overtime)
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