Kentucky Community & Technical College System
IT Support Specialist
Edtech.com's Summary
Jefferson Community and Technical College is hiring an IT Support Specialist. The role involves hands-on support focusing on low voltage infrastructure and audiovisual systems, including installation, maintenance, and troubleshooting of physical technology that supports instruction, safety, and campus events.
Highlights
- Install, terminate, and test low-voltage cabling such as data, camera, and AV systems
- Install and maintain security cameras, access control devices, TVs, projectors, and sound systems
- Troubleshoot physical layer connectivity, cabling, and AV signal issues
- Use ladders, power tools, and perform physical installations safely
- Knowledge of Microsoft Windows OS and basic Active Directory concepts
- Associate’s degree in Information Technology or related field with minimum two years IT support experience required
- Preferred qualifications include a bachelor’s degree, CompTIA A++ and Network+ certifications, and experience in higher education IT support
- Salary starts at $41,000 with a 12-month contract and 37.5 hours per week
- Department: Technology Solutions supporting campus technology environments
- Employee benefits include health, vision, dental coverage, tuition reimbursement, and retirement plans
IT Support Specialist Full Description
Title: IT Support Specialist
Salary Range: $41,000.00
Contract Term Length: 12 Months
Standard Hours: 37.50
Work Location: On-Site
FLSA Status: Non-Exempt
College: Jefferson Community & Technical College
Campus Location: Jefferson Community College
Department: Technology Solutions
Total Rewards
Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
The Technology Solutions Department of Jefferson Community and Technical College is seeking an IT Support Specialist with a strong focus on low voltage infrastructure and audiovisual systems to support campus technology environments. This position is hands on and field oriented, supporting the installation, maintenance, and troubleshooting of physical technology systems that support instruction, safety, and events.
This position will be primarily based at the Downtown Campus, with work at other Jefferson campuses as needed.
Job Duties:Key Responsibilities:
The IT Support Specialist in this role works extensively with structured cabling, security cameras, classroom AV, displays, projectors, and sound systems, and regularly performs work that requires ladder use, power tools, and physical installation tasks. While some end user technical support is included, this position is primarily infrastructure focused rather than desktop centric.
• Install, pull, terminate, and test low‑voltage cabling (data, camera, AV, and related systems)
• Install and support security cameras, access control devices, TVs, projectors, and sound systems
• Mount displays, projectors, camera hardware, and related equipment using appropriate tools and hardware
• Troubleshoot and repair physical layer connectivity, cabling issues, and AV signal problems
Required Knowledge, Skills, and Abilities:
• Experience with low voltage cabling, including pulling, terminating, labeling, and testing
• Knowledge of physical networking fundamentals (copper cabling, patch panels, wall plates)
• Experience installing and supporting audiovisual systems, including projectors, TVs, and sound systems
• Familiarity with security camera systems and related hardware
• Ability to safely and effectively use ladders, lifts, hand tools, and power tools
• Working knowledge of Microsoft Windows operating systems
• Basic understanding of Microsoft Active Directory concepts
• Ability to work independently on job sites and follow technical diagrams and installation standards
• Strong attention to detail and commitment to safe work practices
• Ability to lift and carry equipment and perform physical tasks associated with installations
Minimum Qualifications:
• Associate’s degree in Information Technology or related field
• Minimum of two years of experience in IT support
• Strong knowledge of Windows and macOS operating systems
• Familiarity with mobile device management and troubleshooting
• Excellent communication and customer service skills
Preferred Qualifications:
• Bachelor’s degree in Information Technology or related field
• Four years of experience in IT support, preferably in higher education
• CompTIA A++
• CompTIA Network+
• Experience with ticketing systems and IT service management tools
• Knowledge of networking fundamentals and security best practices
Additional Skills Requested:Physical Requirements:
Moderate: Regularly involves lifting, bending, or other physical exertions – often exposed to disagreeable environmental elements (heat, cold, dirt, chemicals, etc.)
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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