IT User Services Coordinator - Department Only - 528905

🇺🇸 Hybrid - Tuscaloosa, AL 🕑 Full-Time 💰 $54K - $67K 💻 Information Technology 🗓️ March 30th, 2026

Edtech.com's Summary

The University of Alabama is hiring an IT User Services Coordinator. The role involves coordinating the Office of Information Technology service desk operations, implementing procedures to track and resolve technical support issues for faculty, staff, and students, verifying customer satisfaction, and managing special projects within the Telecommunications department.

Highlights

Coordinate work at OIT service desk providing technical support to faculty, staff, and students
Implement procedures and software for problem identification, tracking, and resolution assignment
Verify customer satisfaction and coordinate special projects including phone system conversions
Oversee work order and incident processes; ensure timelines and procedures are followed
Assist monthly billing process and bill payments coordination
Supervise student employees and help establish Telecommunications department policies and procedures
Required qualifications include an Associate's degree with 4 years IT/helpdesk experience, or a Bachelor's degree with 2 years IT/helpdesk experience, or a Master's degree with some IT/helpdesk experience
Preferred skills include familiarity with campus telecommunications processes, experience with Cisco VoIP, Nortel Telecom, vendor interaction, bill reconciliation, and related training
Position is for current University of Alabama Telecommunications Department employees only and eligible for hybrid work
Salary range: $53,500 to $66,900 annually (Salaried E8)