Kentucky Community & Technical College System
IT Support Specialist II
🇺🇸 Louisville, KY
🕑 Full-Time
💰 $42K - $52K
💻 Information Technology
🗓️ June 17th, 2025
Edtech.com's Summary
- Provide end-user support for KCTCS administrative systems including User Accounts, Email, WebEx Voice, and PeopleSoft.
- Support campus safety and security systems such as access control and surveillance cameras.
- Develop and deliver training sessions and materials both in-person and online.
- Respond to and resolve helpdesk requests efficiently with troubleshooting hardware, software, and network issues.
- Maintain documentation for IT processes, user guides, and system configurations.
- Collaborate with IT staff to ensure smooth operation of college technology systems.
- Required skills include expertise in Windows/macOS, Office 365, Active Directory, helpdesk ticketing systems, and remote support tools.
- Minimum qualifications: Associate degree in IT or related field and four years of relevant IT support experience.
- Preferred qualifications: Bachelor’s degree, experience in educational IT environments, knowledge of PeopleSoft, security systems, mass notification systems, LMS support, and relevant certifications (CompTIA A+, Microsoft Modern Desktop, ITIL).
- Salary range: $41,880 - $52,356 with a 12-month contract and competitive benefits package including healthcare, retirement plan, tuition reimbursement, paid holidays, and employee assistance program.
IT Support Specialist II Full Description
- Exceptional health care, vision, dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Duties:Required Knowledge, Skills, and Abilities:
• Provide end-user support for KCTCS administrative systems, including User Accounts, Email, WebEx Voice and PeopleSoft.
• Support campus safety and security systems, including access control and surveillance cameras.
• Develop and deliver training sessions (in-person and online) and materials
• Respond to and resolve helpdesk requests in a timely and professional manner.
• Troubleshoot hardware, software, and network issues
• Maintain documentation for IT processes, user guides, and system configurations.
• Collaborate with other IT staff to ensure efficient operation of college technology systems.
Minimum Qualifications:• Associate degree in Information Technology, Computer Science, or a related field.
• Four (4) years of relevant IT support experience.
• Strong troubleshooting skills in Windows/macOS, Office 365, Active Directory, and enterprise systems.
• Experience with helpdesk ticketing systems and remote support tools.
• Excellent communication and training skills.
Preferred Qualifications:• Bachelor’s degree in Information Technology or a related field.
• IT experience in an educational institution.
• Experience with PeopleSoft, security systems (access control, cameras), and IT training.
• Knowledge of mass notification systems (e.g., School Messenger, Singlewire).
• Experience supporting Learning Management Systems (LMS) such as Blackboard, Canvas, or Moodle.
• Certifications such as CompTIA A+, Microsoft Modern Desktop, or ITIL are a plus.
Additional Skills Requested:Physical Requirements:
Moderate: Regularly involves lifting, bending, or other physical exertions – often exposed to disagreeable environmental elements
Employee Rights - Employee Polygraph Protection ActEqual Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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