Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services. The role involves proactively managing a caseload of students, coaching them through career discovery and decision-making processes, assisting with resumes and interviews, and designing workshops to prepare students for employment. The position supports early career exploration for 1st and 2nd year students across multiple colleges and requires collaboration with employers and university departments.

Highlights

Manage and coach a specialized portfolio of students in career exploration and job preparation.
Design and conduct workshops on career and professional development topics.
Utilize departmental tools including Excel, Qualtrics, Acuity, and Navigate for data management and reporting.
Maintain accurate data and produce statistical reports on job placement and recruitment activities.
Provide support primarily to early career students across multiple colleges and undeclared majors.
Required qualifications include a Bachelor's degree in Counseling, Human Resources, Business, or related field and 4-6 years of relevant professional experience.
Preferred experience includes 3+ years in occupational or career counseling and familiarity with CRM systems like Salesforce.
Pay range is $55,000 to $60,000 annually for a full-time, day shift position.
Benefits include 14.2% employer retirement contributions, paid parental leave, 11 holidays plus vacation accrual, health insurance, tuition reduction, disability and life insurance options, and a free public transportation pass.
Position requires in-person campus work and adherence to ethical standards in hiring and recruiting.

Manager, Student Services Full Description

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Announcement

Details

Open Date	02/24/2026
Requisition Number	PRN44351B
Job Title	Manager, Student Services
Working Title	Career Coach
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday 8:00 am-5:00 pm This is a student supporting role, so work is in-person, on campus.
VP Area	Academic Affairs
Department	00304 - U Career Success
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	55,000-60,000
Close Date	05/24/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	U Career Success seeks qualified applicants for a Career Coach position working with the University of Utah Students. A Career Coach educates, guides, and prepares students for the transition from an academic environment to employment by proactively managing a portfolio of students and coordinating activities between students, employers, and U of U departments. A coach also designs and conducts workshops on career and professional development topics. This coaching role will be on the Early Career Exploration team supporting 1st and 2nd year students across multiple colleges and majors, including undeclared students. Experience supporting students who are beginning their career planning process is a plus. Candidate must be comfortable with change and innovation, collaborative and supportive, have a strong customer service orientation, a desire to succeed in placement metrics, and a high level of professionalism. Coaches must solve complex problems that relate to coaching individual students who come from a wide variety of backgrounds. These individuals are making life-changing choices. Each coach must know employment laws and ethical standards for hiring and recruiting. Our office follows the standards of the National Association of Colleges and Employers. Why should you work on our team? The chance to impact the lives of hundreds of students each year. A supportive and collaborative office culture. Our office norms are based on positive team culture, proactive student outreach, empowered outcomes, growth mindsets, and intentional communication. Employer Contribution: 14.2% Retirement Vesting: Contributions to the 401(a) Plan require a four-year vesting period for benefit-eligible employees hired on or after January 1, 2026. Paid parental leave (in addition to FMLA) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah Health System Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available Free public transportation pass
Responsibilities	Proactively manage, outreach, follow up, and interact with a specialized caseload of students. Coach students in the discovery and decision-making process of selecting a career. Guides students through self-assessments, identifies available resources, and assists students with career research. Assists students with preparing resumes, practicing for interviews, and searching for jobs. Develops and presents multiple training workshops to prepare students on employment and job search aspects. Utilizes department platforms such as Excel, Qualtrics, Acuity, and Navigate. Maintains accurate data and produces statistical reports on job placement, salaries, recruitment activities, and other information with strong detail and organizational skills. Team player who facilitates cooperative and collaborative community and institutional relationships. Relies on limited experience and judgment to plan and accomplish goals. Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description. Other duties as assigned. Disclaimer: This job description is designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly continuously: Sitting, hearing, listening, talking. Often: repetitive hand motion (such as typing) and walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s Degree in Counseling, Human Resources, Business, or a related field Four to six years of professional work experience in roles/industries that are relevant to college graduates Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description Curious and flexible with an excellent work ethic
Preferences	3+ years of occupational or career counseling experience Exposure to coaching and mentoring students Ability to resolve complex issues individually and through teamwork Knowledge and exposure to CRMs like Salesforce, comfortable with technology, and quick to learn new tools.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	02/24/2026
Requisition Number	PRN44351B
Job Title	Manager, Student Services
Working Title	Career Coach
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday 8:00 am-5:00 pm This is a student supporting role, so work is in-person, on campus.
VP Area	Academic Affairs
Department	00304 - U Career Success
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	55,000-60,000
Close Date	05/24/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	U Career Success seeks qualified applicants for a Career Coach position working with the University of Utah Students. A Career Coach educates, guides, and prepares students for the transition from an academic environment to employment by proactively managing a portfolio of students and coordinating activities between students, employers, and U of U departments. A coach also designs and conducts workshops on career and professional development topics. This coaching role will be on the Early Career Exploration team supporting 1st and 2nd year students across multiple colleges and majors, including undeclared students. Experience supporting students who are beginning their career planning process is a plus. Candidate must be comfortable with change and innovation, collaborative and supportive, have a strong customer service orientation, a desire to succeed in placement metrics, and a high level of professionalism. Coaches must solve complex problems that relate to coaching individual students who come from a wide variety of backgrounds. These individuals are making life-changing choices. Each coach must know employment laws and ethical standards for hiring and recruiting. Our office follows the standards of the National Association of Colleges and Employers. Why should you work on our team? The chance to impact the lives of hundreds of students each year. A supportive and collaborative office culture. Our office norms are based on positive team culture, proactive student outreach, empowered outcomes, growth mindsets, and intentional communication. Employer Contribution: 14.2% Retirement Vesting: Contributions to the 401(a) Plan require a four-year vesting period for benefit-eligible employees hired on or after January 1, 2026. Paid parental leave (in addition to FMLA) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah Health System Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available Free public transportation pass
Responsibilities	Proactively manage, outreach, follow up, and interact with a specialized caseload of students. Coach students in the discovery and decision-making process of selecting a career. Guides students through self-assessments, identifies available resources, and assists students with career research. Assists students with preparing resumes, practicing for interviews, and searching for jobs. Develops and presents multiple training workshops to prepare students on employment and job search aspects. Utilizes department platforms such as Excel, Qualtrics, Acuity, and Navigate. Maintains accurate data and produces statistical reports on job placement, salaries, recruitment activities, and other information with strong detail and organizational skills. Team player who facilitates cooperative and collaborative community and institutional relationships. Relies on limited experience and judgment to plan and accomplish goals. Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description. Other duties as assigned. Disclaimer: This job description is designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly continuously: Sitting, hearing, listening, talking. Often: repetitive hand motion (such as typing) and walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s Degree in Counseling, Human Resources, Business, or a related field Four to six years of professional work experience in roles/industries that are relevant to college graduates Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description Curious and flexible with an excellent work ethic
Preferences	3+ years of occupational or career counseling experience Exposure to coaching and mentoring students Ability to resolve complex issues individually and through teamwork Knowledge and exposure to CRMs like Salesforce, comfortable with technology, and quick to learn new tools.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Academic Services Manager

Transfer, Enrollment & Academic Advising Specialist

Academic Advisor (Scott Campus- Omaha)

Career Services Coordinator (Scott Campus- Omaha)

Associate Dean for Student Affairs