Edtech.com's Summary

Nobi USA is hiring an Onboarding and Training Specialist. The role involves delivering training, conducting site visits, and providing hands-on customer support to ensure successful integration and adoption of the Nobi Smart Light system in senior care communities. The specialist collaborates with various internal teams and frequently travels to customer locations to enhance customer experience and product utilization.

Highlights

Deliver in-person and virtual training sessions on the Nobi Smart Light system.
Provide ongoing customer support, troubleshooting, and escalate issues when needed.
Conduct extensive travel across the US for site visits and product implementation oversight.
Collaborate with the Head of Customer Success and Product Installation Specialists.
Utilize CRM and service desk tools for communication and task management.
Required qualifications include 3+ years in customer success, training, or implementation with operational experience.
Strong background in senior care, health, or social care is mandatory.
Excellent interpersonal and communication skills with empathy for caregivers and care recipients.
Technical proficiency with CRM and digital communication platforms.
Annual salary range of $75,000 to $85,000 with benefits including 401(k) matching, health, dental, vision insurance, paid time off, and parental leave.

Onboarding and Training Specialist Full Description

Onboarding and Training Specialist

Join Nobi USA and be part of a mission-driven team that’s shaping the future of senior care technology!

About Nobi USA

Nobi USA is a pioneering company in AgeTech and the developer of the Nobi Smart Light, a cutting-edge technology designed to empower elderly individuals, their families, and senior care providers. Our mission is to provide discreet, responsive solutions that deliver care when needed, while maintaining independence and dignity. Through innovation and collaboration, we ensure our products meet the unique needs of our customers and establish a globally recognized brand.

Job Description:

We are seeking an experienced Onboarding & Training Specialist to join our Project Delivery Team in the US. This role is highly operational, requiring frequent travel to customer locations across the country to deliver in-person training, conduct site visits, and provide hands-on support.

A strong background in the senior care sector is essential for this position, as you will be working closely with caregivers and care teams both virtually and in person to ensure seamless integration of the Nobi Smart Light system in senior care communities.

Reporting to the Head of Customer Success, you will work closely with Product Installation Specialists, fellow Onboarding & Training Specialists, and other stakeholders to ensure the successful adoption and utilization of the Nobi Smart Light system.

RESPONSIBILITIES

Training Delivery: Conduct engaging and informative training sessions to facilitate the successful use of the Nobi Smart Light system, ensuring customers feel confident and well-equipped.

Customer Support: Provide empathetic, ongoing support, including troubleshooting and escalation management, to ensure an optimal customer experience and satisfaction.

Project Execution: Execute planned schedules efficiently while maintaining bidirectional communication with the Head of Customer Success.

Site Visits: Travel extensively across the US to oversee product implementation, provide on-site support, and ensure adherence to quality standards.

Customer Experience: Create a seamless and supportive journey for caregivers and residents.

Product Expertise: Develop deep knowledge of the Nobi Smart Light system and educate customers on best practices and optimal integration.

Collaboration & Initiative: Contribute proactively to broader projects and initiatives, leveraging insights from customer interactions to enhance our products and services.

CRM & Technology Utilization: Utilize CRM and service desk tools effectively for communication, documentation, and task management.

Qualifications:

Strong Senior Care Background: Direct experience in senior, health or social care is required, with an understanding of challenges faced by caregivers and care recipients.
Operational Agility: 3+ years of experience in a customer success, training, or implementation role with a strong operational component.
Communication Skills: Excellent interpersonal and communication skills, with experience leading training sessions and fostering strong customer relationships.
Empathy & Compassion: Strong ability to empathize with customers, particularly in a caregiving context, and an appreciation for a thoughtful, compassionate approach.
Problem-Solving Skills: Solid analytical and troubleshooting abilities to resolve issues during training or project implementation.
Technical Proficiency: Familiarity with CRM tools, digital communication platforms, and service desk software.
Willingness to Travel: Comfortable with frequent travel across the US to provide on-site customer support and training.

Physical Requirements:

• Ability to safely and successfully perform essential job functions, including meeting productivity standards.

• Willingness to travel long distances and perform tasks on-site.

Benefits:

401(k) matching

Health, Dental and Vision insurance

Paid time off

Parental leave

Afdeling
Customer Success
Role
Onboarding & Training Specialist
Locations
Houston
Remote status
Hybrid
Yearly salary
$75,000 - $85,000
Employment type
Full-time

Original Job Description