Partner Success Specialist (Remote)

Edtech.com's Summary

Teaching Strategies, LLC is hiring a Partner Success Specialist. The role involves managing the onboarding and implementation process for new and renewing partners, delivering comprehensive training, and ensuring customer success with Teaching Strategies solutions. This position requires proactive engagement with customers to enhance adoption, retention, and overall satisfaction through strategic communication and collaboration with internal teams.

Highlights

Provide "White Glove" customer service to deliver excellent onboarding experiences.
Manage implementation and onboarding for all new and renewing partners.
Deliver engaging trainings and ensure customer readiness to go live.
Project manage new client implementations via multiple communication channels.
Track implementation tasks and coordinate with internal staff to meet goals.
Use data-driven approaches to monitor customer adoption and usage metrics.
Identify churn risks and develop proactive retention plans.
Collaborate closely with sales, support, and development teams based on customer feedback.
Experience with Salesforce or other CRM solutions is highly desired.
Qualifications include 2-4 years in customer success or related roles and a bachelor's degree in business, education, or related field.

Partner Success Specialist (Remote) Full Description

Join a working family that is dedicated to the mission of the work we do!

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

Position Overview

The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.

Original Job Description

Join a working family that is dedicated to the mission of the work we do!

Position Overview

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Partner Success Specialist (Remote)

Edtech.com's Summary

Partner Success Specialist (Remote) Full Description

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