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Marshall University

Quality Assurance and Fidelity Director

🇺🇸 Remote - US

🕑 Full-Time

💰 $70K - $72K

💻 Quality Assurance

🗓️ June 16th, 2025

Edtech.com's Summary

Marshall University is hiring a Quality Assurance and Fidelity Director. The role involves implementing quality assurance and fidelity activities for the state of West Virginia, analyzing large datasets, producing improvement reports, providing training and technical assistance, and supervising staff focused on TCOM and Wraparound fidelity plans.

Highlights

  • Implement quality assurance and fidelity efforts in collaboration with state agencies and partners.
  • Analyze large datasets and develop actionable reports for improvement.
  • Provide training and technical assistance on fidelity instruments and processes.
  • Supervise TCOM and Fidelity Experts staff focused on Wraparound.
  • Must be certified in the Child Adolescent Needs and Strengths (CANS) tool; Expert or Advanced status preferred.
  • Experience required in the Wraparound process and Teaming, Coaching, and Outcomes Management (TCOM).
  • Work remotely with flexible hours; must have ability to train diverse groups and collaborate with DHHR and community agencies.
  • Proficiency with various databases and virtual training platforms is necessary.
  • Salary range is $70,000 to $72,000, commensurate with experience and internal equity.
  • Minimum qualifications include a M.A. or M.S. in a human services field or a B.A./B.S. with relevant experience in wraparound, fidelity, or quality assurance.

Quality Assurance and Fidelity Director Full Description


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Quality Assurance and Fidelity Director
Position Details
 Position Information 
Banner Position Number  | R10873
Position Title  | Quality Assurance and Fidelity Director
Classification Title  | MURC-Other Bus Operations Spec
Department  | Center of Excellence for Recovery - RC1524
Job Description  | Marshall University is contracted to perform various quality assurance and fidelity activities for the state of WV. The Quality Assurance and Fidelity Director would be responsible for working with the state to implement QA and Fidelity efforts, analyze data and produce reports with plans for improvement.

Applicants can be located anywhere in WV or bordering states but must have worked with WV youth. The position is remote.

DUTIES AND RESPONSIBILITIES:
• Responsible for working with the TCOM Director to establish fidelity plans for TCOM and Wraparound.
• Work with the National Wraparound Implementation Center and the Wraparound Evaluation and Research Team to implement the WFI-EZ and the DART
• Work with the Public Consulting Group and the WV CANS System to insure system is functional for all provider types
• Provide training and technical assistance in regards to fidelity instruments and processes.
• Supervise the TCOM and Fidelity Experts (Wraparound Focused) staff
• Must be able to work from home.
• Must be certified in the Child Adolescent Needs and Strengths Tool(CANS) tool; Expert or Advanced CANS Expert status preferred but not required.
• Must have experience in the wraparound process and TCOM.
• Must have be able to work with large sets of data and to develop useful reports.
• Must be able to work from home and work flexible hours.
• Ability to organize trainings and to train diverse groups; ability to work through barriers in training and technical assistance; ability to work with DHHR and community agencies.
• Knowledge of the Wraparound process.
• Ability to work in a variety of data bases and use virtual training platforms
• Ability to organize trainings and to train diverse groups; ability to work through barriers in training and technical assistance; ability to work with DHHR and community agencies. Knowledge of the Wraparound process. Ability to work in a variety of data bases and use virtual training platforms
• Other duties assigned.
Location  | OTHR - Other Off-Campus Location
Salary Range  | $70,000-$72,000- Salary is commensurate with experience and internal equity
 Required Qualifications 
Education  | Minimum M.A. or M.S. degree in Human Service related field (counseling, psychology, social work) or a B.A. or B.S. with experience in wraparound, fidelity, or quality assurance.
Experience  | • Must be certified in the Child Adolescent Needs and Strengths Tool(CANS) tool; Expert or Advanced CANS Expert status preferred but not required.
• Must have experience in the wraparound process and TCOM.
 Preferred Qualifications 
Education  | M.A. or M.S. degree in Human Service related field (counseling, psychology, social work)
Experience  | 
 Posting Detail Information 
Posting Number  | MR0807
Open Date  | 06/11/2025
Close Date  |
Open Until Filled  | Yes
Special Instructions Summary  | 
Supplemental Questions
Required fields are indicated with an asterisk (*).
  1. * Do you have a Minimum M.A. or M.S. degree in Human Service related field (counseling, psychology, social work) or a B.A. or B.S. with experience in wraparound, fidelity, or quality assurance? 
    • Yes
    • No
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Marshall University
 One John Marshall Drive
 Huntington, WV 25755

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