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Marshall University

Quality Assurance and Fidelity Director

🇺🇸 Remote - US

🕑 Full-Time

💰 $70K - $72K

💻 Quality Assurance

🗓️ June 12th, 2025

Edtech.com's Summary

Marshall University is hiring a Quality Assurance and Fidelity Director. The role involves working with the state to implement quality assurance and fidelity efforts, analyzing data, and producing reports for improvement. The director will collaborate with several teams and supervise staff to ensure system functionality, provide training, and technical guidance. 

Highlights 
  • Work with the TCOM Director to establish fidelity plans.
  • Implement the WFI-EZ and DART with various teams.
  • Supervise TCOM and Fidelity Experts with a focus on Wraparound.
  • Certified in the Child Adolescent Needs and Strengths (CANS) tool.
  • Experience with wraparound process and TCOM required.
  • Proficient in handling large data sets and developing reports.
  • Salary Range: $70,000-$72,000.
  • Minimum M.A. or M.S. in a Human Service field or relevant B.A. with experience.

Quality Assurance and Fidelity Director Full Description

Quality Assurance and Fidelity Director

Banner Position Number  | R10873
Position Title  | Quality Assurance and Fidelity Director
Classification Title  | MURC-Other Bus Operations Spec
Department  | Center of Excellence for Recovery - RC1524

Job Description 
Marshall University is contracted to perform various quality assurance and fidelity activities for the state of WV. The Quality Assurance and Fidelity Director would be responsible for working with the state to implement QA and Fidelity efforts, analyze data and produce reports with plans for improvement.

Applicants can be located anywhere in WV or bordering states but must have worked with WV youth. The position is remote.

DUTIES AND RESPONSIBILITIES:
• Responsible for working with the TCOM Director to establish fidelity plans for TCOM and Wraparound.
• Work with the National Wraparound Implementation Center and the Wraparound Evaluation and Research Team to implement the WFI-EZ and the DART
• Work with the Public Consulting Group and the WV CANS System to insure system is functional for all provider types
• Provide training and technical assistance in regards to fidelity instruments and processes.
• Supervise the TCOM and Fidelity Experts (Wraparound Focused) staff
• Must be able to work from home.
• Must be certified in the Child Adolescent Needs and Strengths Tool(CANS) tool; Expert or Advanced CANS Expert status preferred but not required.
• Must have experience in the wraparound process and TCOM.
• Must have be able to work with large sets of data and to develop useful reports.
• Must be able to work from home and work flexible hours.
• Ability to organize trainings and to train diverse groups; ability to work through barriers in training and technical assistance; ability to work with DHHR and community agencies.
• Knowledge of the Wraparound process.
• Ability to work in a variety of data bases and use virtual training platforms
• Ability to organize trainings and to train diverse groups; ability to work through barriers in training and technical assistance; ability to work with DHHR and community agencies. Knowledge of the Wraparound process. Ability to work in a variety of data bases and use virtual training platforms
• Other duties assigned.

Location  | OTHR - Other Off-Campus Location
Salary Range  | $70,000-$72,000- Salary is commensurate with experience and internal equity
 
Required Qualifications 
Education  | Minimum M.A. or M.S. degree in Human Service related field (counseling, psychology, social work) or a B.A. or B.S. with experience in wraparound, fidelity, or quality assurance.
Experience  | • Must be certified in the Child Adolescent Needs and Strengths Tool(CANS) tool; Expert or Advanced CANS Expert status preferred but not required.
• Must have experience in the wraparound process and TCOM.

 Preferred Qualifications 
Education  | M.A. or M.S. degree in Human Service related field (counseling, psychology, social work)
Experience  | 
 Posting Detail Information 
Posting Number  | MR0807
Open Date  | 06/11/2025
Close Date  |
Open Until Filled  | Yes
Special Instructions Summary  | 
Supplemental Questions
Required fields are indicated with an asterisk (*).
  1. * Do you have a Minimum M.A. or M.S. degree in Human Service related field (counseling, psychology, social work) or a B.A. or B.S. with experience in wraparound, fidelity, or quality assurance? 
    • Yes
    • No
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
Marshall University
 One John Marshall Drive
 Huntington, WV 25755
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