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PowerSchool
Senior Customer Success Manager
Edtech.com's Summary
PowerSchool Group LLC is hiring a Senior Customer Success Manager. The role involves managing a portfolio of customer accounts exceeding $10 million to ensure product adoption, customer satisfaction, and retention. The manager will build relationships with key stakeholders, lead strategic planning discussions, and coordinate cross-functional teams to address customer needs and drive revenue growth.
Highlights
- Manage customer accounts over $10M, monitoring health, adoption, engagement, and renewal status.
- Build and maintain relationships with executive sponsors, administrators, and users.
- Lead customer check-ins, business reviews, and strategic planning to align goals.
- Identify risks early and implement action plans to improve customer health.
- Coordinate internal teams (Sales, Support, Product, Professional Services) for issue resolution.
- Use data and reporting to recommend best practices and increase product usage.
- Support renewal and expansion by documenting outcomes and identifying growth opportunities.
- Mentor team members and promote process improvements.
- Requires 5+ years of enterprise customer success experience managing complex portfolios and renewals.
- Strong skills in revenue retention, executive stakeholder management, data-driven strategy, and cross-functional leadership.
- Estimated base salary range: $69,700 - $103,200 USD.
Senior Customer Success Manager Full Description
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $69,700 - $103,200 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
