Kent State University
Senior IT User Support Analyst
🇺🇸 Ashtabula, OH
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ August 13th, 2025
Edtech.com's Summary
- Supports end users with PCs, servers, peripherals, applications, hardware, and mobile devices.
- Installs, configures, monitors, and maintains computer hardware and software, including operating systems and imaging workflows.
- Communicates with users and stakeholders regarding problem resolution, status updates, and projects.
- Escalates complex issues to higher-level support or management as needed.
- Provides training on standard applications like Microsoft Office and Google apps.
- Creates and maintains documentation on departmental technologies and applications.
- May supervise and coach student employees and new staff in resolving user problems.
- Requires knowledge of problem diagnosis, end-user device troubleshooting, desktop OS maintenance, and data security best practices.
- Minimum qualifications: Bachelor's degree with 1 year relevant experience, or Associate's degree with 3 years, or 5 years equivalent professional experience.
- Must pass a security check and may require submission of resume, cover letter, references, and transcripts during the interview process.
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