Edtech.com's Summary

University of the Pacific is hiring a Student Services Coordinator. The coordinator works in the Dental Admissions department on the university's San Francisco campus, processing and reviewing applications to its dental programs and providing administrative support to the student services team. The position reports to the Assistant Dean, Student Services, and covers admissions, student affairs, and financial aid work.

Highlights

Maintain and process dental admissions applications in WebAdMIT, CAAPID, and PASS, including coursework and prerequisite verification, enrollment fees, applicant statuses, and file review.
Review and score DDS and IDS applications, collect and evaluate transcripts for incoming and admitted students, and track incoming student forms for completeness.
Manage the background check process for the DDS and IDS programs, including reviewing criminal background check reports.
Manage the import of dental admissions into the student information system through the Banner and Axiom bridge.
Schedule pre-dental campus tours and admissions advising appointments for prospective DDS, IDS, DH, and residency applicants, and help plan student services events such as Dugoni Discovery Day, pre-dental day, and student retreats.
Coordinate document intake in student services platforms including Canvas, OnBase, WebAdMIT, and Banner, and create and distribute student services surveys and report on the results.
Run front-office operations by greeting visitors, answering the department's main phone and shared email accounts, managing the department calendar, and handling purchasing, reimbursements, and Procard expense reconciliation.
Requires a high school diploma or equivalent, two years of administrative support experience, and intermediate Microsoft Word and Excel; a bachelor's degree and experience in a university environment are preferred.
Full-time, 12-month position working Monday through Friday, 7.5 hours per day, with a hiring range listed at $33.36.

Student Services Coordinator Full Description

Primary Purpose

Under the general supervision of the Assistant Dean, Student Services, performs administrative, advising and operational duties related to Student Affairs, Admissions, and Financial Aid.

We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Essential Functions

Greet visitors, answer department main phone, respond to inquiries and determine appropriate actions.
Order office supplies and materials; manage office mail for distribution.
Coordinate logistics for department and department-sponsored meetings and events, including room reservations, catering and technology setup.
Manage master department calendar, including staff vacations, department- and school-sponsored meetings and events.
Manage general department emails accounts; respond to inquiries; forward emails to appropriate departments/staff members.
Manage department purchasing, procurement, reimbursements, payments, and Procard expenses and reconciliation.
Coordinate document intake and management using student services platforms, including Canvas, OnBase, WebAdMIT, Banner.
Provide administrative support to student services staff.
Maintain and process admissions applications, coursework / prerequisite verification, enrollment fees, applicant statuses and file review on WebAdMIT, CAAPID, and PASS; assist with online data entry and updates on Axiom/Banner/Admissions Bridge systems.
Review and score DDS and IDS applications.
Manage background check process for DDS and IDS programs and review criminal background check reports.
Review and track incoming student forms for completeness.
Collect and evaluate transcripts for incoming / admitted students.
Manage the import process of dental admissions to the student information system, Banner and Axiom bridge.
Coordinate creation and distribution of surveys as well as collection, analysis and reporting of student services survey data.
Manage pre-dental campus tour requests and admissions advising appointments for prospective students / applicants for the DDS, IDS, DH and residency programs.
Assist in the planning of student services events and programs, including student retreats, Dugoni Discovery Day, pre-dental day, pre-dental visits.
Perform all other duties as assigned by the Assistant Dean of Student Services or designee.

Minimum Qualifications

Knowledge of:

Intermediate level Microsoft Word and Excel.
Principles of business communication and composition.

Ability to:

Work efficiently and accurately under pressure and with minimal supervision.
Work and communicate with a variety of students and staff requiring effective problem solving and interpersonal skills.
Maintain confidentiality of information in compliance with the Family Education Rights and Privacy Act (FERPA) and other applicable federal, state, local, or university regulations/guidelines.
Perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
Demonstrate good figure aptitude and problem-solving and retention skills.
Provide excellent customer services to all stakeholders (prospective students, current students, families, faculty and staff).

Experience: Minimum two year’s experience in an administrative support position.

Education: High school diploma or equivalent.

Preferred Qualifications

Knowledge of student services/financial aid/admissions processes preferred.
Experience working in a university environment is strongly preferred.
Bachelor’s degree preferred.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements

Work performed is primarily general office/administrative with frequent use of computer keyboard, mouse, and phone.
Requires sitting majority of the working day; occasionally standing, walking, bending, and reaching.
Occasional lifting of up to 25 lbs. should be anticipated.

Department: Dental Admissions. Campus: San Francisco. Full time, 12 months. Work schedule: Monday-Friday, 7.5 hours/day. Hiring range: 33.36.

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