Kentucky Community & Technical College System
Student Support Specialist I
🇺🇸 Hopkinsville, KY
🕑 Full-Time
💰 $2,640 per Month
💻 Operations
🗓️ June 19th, 2025
Edtech.com's Summary
- Implement and manage early alert and retention tools, focusing on at-risk students and those with academic challenges.
- Provide administrative and receptionist support for the Academic Success Center, including greeting visitors and maintaining resources.
- Manage the Academic Success Center budget, including ordering supplies, processing travel, and purchase reporting.
- Use Starfish Early Alert and Starfish Connect retention software tools.
- Requires a bachelor’s degree with one year of related work experience or an equivalent combination.
- Must demonstrate strong customer service, organizational, communication, and database/computer skills.
- Maintain discretion when handling confidential department materials.
- Full-time, 12-month contract position with a salary of $2,640 per month.
- Position is non-exempt under the FLSA, working 37.5 hours per week.
- Department: Student Services at Hopkinsville Community College, supporting career development, transfer, and student success initiatives.
Student Support Specialist I Full Description
- Exceptional health care, vision, dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Duties:• Implement college-wide retention initiatives. Serve as the primary campus point of contact for Starfish Early Alert and Starfish Connect retention tools. Manage the college-wide early alert processes. Follow up regularly with students to ensure continued progress toward their degrees. Place special retention emphasis on stop-outs/non-returners, near-completers, undeclared students, enrolled-but-zero-credits-earned, at-risk students, students on academic probation/subject to dismissal/suspension, and students not meeting Satisfactory Academic Progress (SAP) eligibility for financial aid.
• Provides administrative/receptionist support for the Academic Success Center (ASC), which serves students seeking career development, transfer, and Ready to Work assistance. Greet and welcomes visitors to the ASC. Offer high-quality customer service. Maintain ASC resource library. Assists with the maintenance of the ASC computer lab. Support the four-year university partners in the ASC as needed. Plan events as needed (Career and Transfer Fair, National Society of Leadership and Success (NSLS) induction, etc.).
• Manage the ASC budget effectively and timely. Order supplies, promotional items, process travel, purchase food items for specific events, etc. Maintain procurement card purchases, forms, and reporting.
• Other duties as assigned by the Director of Academic Success Center.
Minimum Qualifications:• Bachelor degree and one year related work experience, or equivalent.
• Demonstrated excellent customer service skills/soft skills.
• Demonstrated attention to detail.
• Demonstrated excellent organizational skills, and the ability to multi-task in an open office environment and respond to issues and concerns that affect the department.
• Discretion in handling high level, confidential materials related to the department.
• Demonstrated excellent written and oral communication skills.
• Demonstrated excellent database and computer skills.
• Ability to maintain department budget effectively.
Employee Rights - Employee Polygraph Protection ActEqual Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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