FloresHR
Training Specialist - Operations
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ June 27th, 2025
Edtech.com's Summary
Flores & Associates is hiring a Training Specialist - Operations. The role involves designing, organizing, and delivering training programs for the Operations Teams, focusing on benefits administration and customer service. The specialist will develop training materials, manage learning systems, and collaborate with the Operations Team to ensure staff are well-informed on technical IRS codes and employee benefits.
Highlights
- Design and deliver training programs on benefits services including Flexible Spending Accounts, COBRA, and Health Reimbursement Arrangements.
- Utilize learning management systems and content creation tools such as Learn Dynamics 365, Articulate, and Animaker.
- Administer training assessments and coordinate retraining when necessary.
- Develop and update training materials and coordinate virtual training sessions via Teams.
- Require knowledge of IRS Code and employee benefits with at least two years training experience preferred.
- Experience conducting remote training using e-learning tools and virtual platforms.
- Must have strong project management, organizational skills, and the ability to multitask.
- Travel requirement up to 15%.
- Bachelor’s degree required with benefits management experience.
- Supports and promotes Flores' core values and customer service excellence.
Training Specialist - Operations Full Description
Training Specialist - Operations
Fully Remote • Remote Worker - United States
Fully Remote • Remote Worker - United States
Description
Job Title: Training Specialist – Operations
Job Type: FT
Location: #LI- Remote, to be considered for this role, you must reside in one of the following states — AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV
Who We Are
Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services.
Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.
Job Summary
At Flores, we are passionate about our clients and participants having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Training Specialist - Operations is responsible for designing, creating, organizing, facilitating, and delivering training programs for all Operations Teams. The Training Specialist - Operations works closely with the Operations Team and reports to the Participant Service Program Manager.
What You’ll Do
- Utilize and articulate extensive knowledge of necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, Commuter Benefit Accounts, Lifestyle Accounts, COBRA, and Direct Reimbursement models to field questions and requests of Operations team members and handle them in a timely manner.
- Plan, organize, schedule, and effectively conduct Operations training on various benefit services, processes, systems and polices.
- Research and identify areas in which training is required and/or beneficial.
- Evaluate and modify existing training materials and programs and suggest and implement suitable changes.
- Design, draft, create and/or acquire new lesson plans and training materials with the support of the Participant Service Program Manager.
- Utilize SharePoint, learning management system and multiple content creation tools to create and update training materials. Such as Learn Dynamics 365, Articulate, Annimaker, BranchTrack, etc.
- Utilize project management and detail orientation to effectively complete projects regarding training needs and analysis.
- Administer, score, and track results of training with assessments, check-in meetings, and learning management system. Arrange retraining or other appropriate action for insufficient scores.
- Facilitate delivery of training by virtual Teams meetings; schedule training times with attendees; prepare and distribute training aids such as syllabus and handouts; and perform other related tasks.
- Perform other duties as assigned.
- Maintain quality work that exemplifies and promotes Flores’ core values.
Requirements
Who You Are
- A graduate of a bachelor’s degree program from a four-year college or university, with at least two years of training experience preferred.
- Previous experience in benefits management required. Utilize and articulate extensive knowledge of necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, Commuter Benefit Accounts, Lifestyle Accounts, COBRA, and Direct Reimbursement models to field questions from Operations team members.
- Experience conducting remote training sessions delivered through virtual classes, online courses, podcasts, webinars, and other e-learning tools.
- Experience with learning management systems and content creation tools.
- A supportive individual who recognizes the value of promoting personal and professional growth for all team members and has an understating of training processes.
- A detail orientated individual with strong project management, organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
- Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
- Able to travel up to 15%.
- A qualified candidate who possesses above average analytical and problem-solving skills and can utilize technology to support virtual training.
- An individual that understands the value of providing a high level of customer service.
Work Environment
Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional #LI-remote office environment. To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.
How We Support Our Team
At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!
- Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
- Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
- Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.
Our Core Values & Diversity Focus
Our vision is to be the most admired benefits partner, and our core values and beliefs are:
- We believe in always doing the right thing.
- We believe that a remarkable service experience is possible.
- We believe in trusting one another as an operating philosophy.
- We believe that high performance teams deliver extraordinary results.
- We believe in building benefits technology that converts the complex to easy.
- We seek to empower, empathize, and respect our team members and our world.
Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.
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