University of Kentucky
HR Solution Center Manager
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $57K - $94K
💻 Human Resources
🗓️ May 12th, 2025
Edtech.com's Summary
University of Kentucky is hiring an HR Solution Center Manager. The role involves managing daily operations of the HR Solution Center, ensuring high-quality, customer-focused HR services, and leading a team to address complex HR issues. The manager will implement strategies to enhance employee experiences and collaborate with stakeholders for process improvement and compliance. Proficient use of HR technology and data analytics is vital for improving operations and strategic decision-making.
Highlights
Highlights
- Lead and manage the HR Solution Center team.
- Develop and implement HR strategies and procedures.
- Resolve complex HR inquiries and ensure compliance.
- Collaborate across the university to enhance service delivery.
- Utilize HR technology and data analytics.
- Bachelor’s degree required; Master’s preferred.
- 7-10 years of progressive HR experience.
- Proficiency in HRIS systems and process automation tools.
- Salary range: $57,158-94,268/year.
HR Solution Center Manager Full Description
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HR Solution Center Manager
Posting Details
Posting Details
Job Title | HR Solution Center Manager
Requisition Number | RE50253
Working Title |
Department Name | 3J510:Human Resources Administration
Work Location | Lexington, KY
Grade Level | 47
Salary Range | $57,158-94,268/year
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BA
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 7 yrs
Required License/Registration/Certification | None
Physical Requirements | Ability to remain in a stationary position (sitting or standing) for extended periods during meetings, consultations, or while working at a computer. Ability to move within and between offices or meeting spaces to collaborate with team members and stakeholders. Ability to communicate effectively in person, over the phone, and via digital platforms, which may involve clear speech and active listening. Consistent ability to develop, implement, and oversee operational plans, including resource allocation and performance monitoring. Ability to engage with various HR software tools and platforms, which may involve fine motor skills for precise data entry. Minimal physical effort may be necessary, such as the ability to lift and carry materials like files, documents, or light office supplies (usually under 20 pounds). Ability to respond quickly and effectively during emergency situations or high-stress events.
Shift | M – F 7:30a – 5p with additional hours as needed based on operational needs.
Job Summary | We are seeking a strategic and dynamic HR Solution Center Manager responsible for the daily operations of our HR Solution Center, ensuring the delivery of high-quality, customer-focused HR services to faculty, staff, students, and retirees. This role is pivotal in driving HR service excellence and operational efficiency within a major research university and UK HealthCare.
The HR Solution Center Manager will lead a team of HR professionals to address complex HR issues, and implement strategies to enhance the overall employee experience while maintaining compliance and managing risks effectively.
Key Responsibilities:Lead and manage the HR Solution Center team to provide exceptional service and support. Develop and implement HR strategies and procedures to drive operational efficiency. Resolve complex HR inquiries and issues, ensuring compliance with employment laws and institutional policies. Collaborate with stakeholders across the university including UK HealthCare to enhance HR service delivery. Utilize HR technology and data analytics to improve processes and inform strategic decision-making. Foster a culture of continuous improvement, innovation, and employee engagement.
Qualifications & Experience:Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred). Minimum of 7-10 years of progressive HR experience, with at least 3 years in a leadership role. HR experience in a higher education or healthcare environment preferred. Strong knowledge of HR compliance, relationship management, and service center operations. Experience leading HR teams, driving efficiency, and implementing strategic HR initiatives. Proficiency in HRIS systems and process automation tools.
Skills / Knowledge / Abilities | Strong knowledge of HR principles, practices, and employment laws. Excellent communication, interpersonal, and problem-solving skills. Proficiency in HRIS and other HR-related software. Proven ability to manage multiple priorities, meet deadlines, and lead high-performing teams. Leadership and team management. Customer service orientation. Analytical and strategic thinking. Change management and conflict resolution. Project management and adaptability.
Does this position have supervisory responsibilities? | Yes
Preferred Education/Experience | Master’s degree preferred. Minimum of 7-10 years of progressive HR experience, with at least 3 years in a leadership role.
Deadline to Apply | 05/18/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Requisition Number | RE50253
Working Title |
Department Name | 3J510:Human Resources Administration
Work Location | Lexington, KY
Grade Level | 47
Salary Range | $57,158-94,268/year
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BA
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 7 yrs
Required License/Registration/Certification | None
Physical Requirements | Ability to remain in a stationary position (sitting or standing) for extended periods during meetings, consultations, or while working at a computer. Ability to move within and between offices or meeting spaces to collaborate with team members and stakeholders. Ability to communicate effectively in person, over the phone, and via digital platforms, which may involve clear speech and active listening. Consistent ability to develop, implement, and oversee operational plans, including resource allocation and performance monitoring. Ability to engage with various HR software tools and platforms, which may involve fine motor skills for precise data entry. Minimal physical effort may be necessary, such as the ability to lift and carry materials like files, documents, or light office supplies (usually under 20 pounds). Ability to respond quickly and effectively during emergency situations or high-stress events.
Shift | M – F 7:30a – 5p with additional hours as needed based on operational needs.
Job Summary | We are seeking a strategic and dynamic HR Solution Center Manager responsible for the daily operations of our HR Solution Center, ensuring the delivery of high-quality, customer-focused HR services to faculty, staff, students, and retirees. This role is pivotal in driving HR service excellence and operational efficiency within a major research university and UK HealthCare.
The HR Solution Center Manager will lead a team of HR professionals to address complex HR issues, and implement strategies to enhance the overall employee experience while maintaining compliance and managing risks effectively.
Key Responsibilities:Lead and manage the HR Solution Center team to provide exceptional service and support. Develop and implement HR strategies and procedures to drive operational efficiency. Resolve complex HR inquiries and issues, ensuring compliance with employment laws and institutional policies. Collaborate with stakeholders across the university including UK HealthCare to enhance HR service delivery. Utilize HR technology and data analytics to improve processes and inform strategic decision-making. Foster a culture of continuous improvement, innovation, and employee engagement.
Qualifications & Experience:Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred). Minimum of 7-10 years of progressive HR experience, with at least 3 years in a leadership role. HR experience in a higher education or healthcare environment preferred. Strong knowledge of HR compliance, relationship management, and service center operations. Experience leading HR teams, driving efficiency, and implementing strategic HR initiatives. Proficiency in HRIS systems and process automation tools.
Skills / Knowledge / Abilities | Strong knowledge of HR principles, practices, and employment laws. Excellent communication, interpersonal, and problem-solving skills. Proficiency in HRIS and other HR-related software. Proven ability to manage multiple priorities, meet deadlines, and lead high-performing teams. Leadership and team management. Customer service orientation. Analytical and strategic thinking. Change management and conflict resolution. Project management and adaptability.
Does this position have supervisory responsibilities? | Yes
Preferred Education/Experience | Master’s degree preferred. Minimum of 7-10 years of progressive HR experience, with at least 3 years in a leadership role.
Deadline to Apply | 05/18/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Describe a time when you had to handle a complex human resources issue within a large organization. How did you approach the situation, and what was the outcome?
(Open Ended Question) - * Describe your role and duties in human resources management and/or supervision of staff.
(Open Ended Question) - * Please choose the answer that best describes your years of paid, full-time employment experience working in Human Resources within an academic (higher education) or healthcare environment.
- None
- More than 0, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years, up through 10 years
- More than 10 years
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
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