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New York University

Manager, Event Services

🇺🇸 Hybrid - NY

🕑 Full-Time

💰 $85,000 - $105,000

💻 Operations

🗓️ February 5th, 2024

EMS G Suite Higher Ed
Position Summary

The Manager, Event Services provides formality and structure to all events and programming for the Tandon School of Engineering cooperatively with University and school units and departments. This position illuminates faculty, staff and student-led projects by embedding them into the annual structure for community-wide events and programs. Serves as the schools primary Event Management System (EMS) system administrator, proposing recommendations and improvements to the overall event and reservation process. In addition, the manager will take the lead on all operational communications and fulfillment of the administrative needs of the Operations team, including administration of the Dean’s managed workspaces and apartments.


Required Education:

Bachelor's Degree in Business, Communications or a related field

Preferred Education:

Master's Degree Business, Communications, and/or Project Management

Required Experience:

5+ years utilizing EMS software in a campus setting with relevant operational, events planning and supervision experience or combination of education and experience.

Preferred Experience:

3+ years Events planning, implementing and maintaining helpdesk software (ServiceNow).

Required Skills, Knowledge and Abilities:

  • Experience in event production, ideally in higher education, school, and/or multi-building environments. 
  • Highly creative and resourceful with the ability to develop and lead new ideas on a broad level for program and event execution. 
  • Excellent interpersonal, written, and verbal communication skills. 
  • Ability to organize, prioritize, and execute multiple tasks, meet deadlines, problem solve, lead staff, and work in a rapidly changing environment.
  • Capacity to interact with diverse internal and external partners in a way that represents the school well. 
  • Technical and design knowledge of event management and helpdesk software systems. 
  • Knowledge of word processing, spreadsheet, presentation, simple HTML. 
  • Excellent customer service skills coupled with the ability to build a good rapport with clients; must be able to enforce and follow policies while still delivering quality customer service. 
  • Great attention to detail with strong organizational, critical thinking, and problem-solving skills. 
  • Exceptional communication skills, both written and oral, with clients, colleagues, and students; ability to navigate through delicate or even tense situations with tact, diplomacy, and professionalism. 
  • A strong ability to multitask, be self-directed, work independently, and prioritize tasks and schedules appropriately.

Preferred Skills, Knowledge and Abilities:

Efficacy with G-Suite, Creative Cloud, and virtual meetings applications.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $85,000.00 to USD $105,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

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